Summary
Overview
Work History
Education
Skills
Timeline
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Guillermo Ramos

Victorville,CA

Summary

Results-oriented Retail Supervisor, talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Exceptional communication, organizational and leadership skills.

Overview

13
13
years of professional experience

Work History

Sales Supervisor

Best Buy
08.2019 - 06.2023
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
  • Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.

Retail Sales Advisor

Best Buy
09.2010 - 08.2019
  • Boosted customer satisfaction by providing personalized product recommendations and efficient service.
  • Achieved higher sales results by utilizing effective upselling techniques and engaging with customers.
  • Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
  • Improved customer retention by proactively addressing concerns and resolving issues promptly.
  • Contributed to team success through consistent collaboration, communication, and support.
  • Participated in ongoing training programs to expand product knowledge, ensuring accurate information was provided to customers.
  • Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
  • Consistently met or exceeded sales quotas by actively engaging with customers on the sales floor.
  • Facilitated a welcoming environment for all shoppers through friendly interactions and attentive assistance.
  • Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
  • Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.
  • Developed loyal clientele base by consistently delivering outstanding customer experiences tailored to individual needs.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

High School Diploma -

Silverado High School
Victorville, CA
06.2005

Skills

  • Goals and Performance
  • Sales Team Oversight
  • Sales Coaching
  • Inventory Control
  • Sales Expertise
  • Staff Management
  • Performance Evaluation
  • Training Staff
  • Sales Strategies
  • Customer Retention
  • Sales Strategy Development
  • Active Listening
  • Effective Communication
  • Relationship Building

Timeline

Sales Supervisor

Best Buy
08.2019 - 06.2023

Retail Sales Advisor

Best Buy
09.2010 - 08.2019

High School Diploma -

Silverado High School

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Guillermo Ramos