Guillermo Rodda
El Paso
Summary
Dynamic Patient Access Supervisor with a proven track record at Conifer Health Solutions, excelling in revenue cycle optimization and patient data collection. Skilled in enhancing operational efficiency and training staff, I foster a culture of continuous improvement while ensuring compliance with HIPAA standards. Committed to delivering exceptional patient experiences and driving departmental success.
Overview
25
25
years of professional experience
Work History
Patient Access Supervisor
Conifer Health Solutions
08.2013 - Current
- Assisted patients with registration processes to ensure accurate data collection.
- Supported front desk operations, managing patient inquiries and appointment scheduling.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Provided training on office procedures for new staff members to enhance service efficiency.
- Monitored daily operations, identifying areas for improvement in patient access processes.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Collaborated with team members to improve patient flow and reduce wait times.
Team Lead Member Services
Texas Community Care
01.2010 - 08.2012
- Assisted walk in members with any questions regarding insurance benefits.
- Developed and implemented training to increase staff competency and efficiency in operations.
- Facilitated regular team meetings to align goals, address challenges, and promote a culture of continuous improvement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Streamlined workflow processes, resulting in reduced operational delays and improved patient satisfaction scores.
- Collaborated with management to identify areas for operational improvement, driving strategic initiatives across departments.
Executive Resolution Team / QA
Dish Network Corp
06.2000 - 06.2010
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Assisted team members with escalated phone calls to assure we provided the customer with optimal service.
Education
No Degree -
El Paso Community College
El Paso High School Diploma -
Del Valle High School
El Paso, TX05-1998
Skills
- Patient data collection
- Insurance eligibility verification
- Revenue cycle optimization
- Understanding of HIPAA standards
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Patient Access Supervisor
Conifer Health Solutions
08.2013 - Current
Team Lead Member Services
Texas Community Care
01.2010 - 08.2012
Executive Resolution Team / QA
Dish Network Corp
06.2000 - 06.2010
No Degree -
El Paso Community College
High School Diploma -
Del Valle High School