Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Guillermo Sanchez Diaz

Honolulu

Summary

Dynamic professional with extensive experience as an Assistant Store Manager at MAC Cosmetics, excelling in customer service and engagement. Proven track record in mentoring staff and enhancing store performance through strategic merchandising and effective inventory management. Skilled in makeup application and problem-solving, fostering strong client relationships to drive sales and loyalty.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

MAC Cosmetics
09.2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, placing change orders and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance time efficiency of daily activities by employees and artist.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays of current and new launching products.
  • Rotated merchandise and displays to feature new products, promotions and quality control of expiration.
  • Mentored and trained new employees on new makeup application technics as well as product use.
  • Streamlined inventory management by receiving, organizing and controlling product's well as controlling testers to decrease expenses and increase profit.
  • Audited payroll as well as finishing and closing it.
  • I have lead classes in store for different companies as well as organizing them.
  • Cultivated and strengthened lasting client relationships through dynamic communication skills
  • Observed each employees individual strengths and learning styles to mentor and improve areas of weakness.
  • Schedule employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, interviewing candidates for open positions and selecting artist to join the tem based on artistry performance.
  • Processed, packed and created labels through UPS worldwide for online orders.
  • Place orders for store supplies (non retail) through a company HUB.





General Manager

Premier Salons International
05.2006 - 11.2015
  • Perform payroll functions, such as maintaining time keeping information, clock editing, balancing payroll, forward pay adjustments, processing, reviewing and submitting payroll.
  • Perform task from main POS system such as database management, client records, marketing and recruiting.
  • Front desk multitasking, answering various phone lines, taking messages, booking appointments and overall providing customer service to all guest.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty of the salon.
  • Order and dispense supplies.


Education

Associate of Arts - Liberal Arts And Communication

University of Maryland
MD

No Degree - English And German As A Second Language

Sprach-und Wirtschaftsschule Rahn
Kaiserslautern, Germany
02-2001

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Makeup Tutorial and application

Certification

Im fully certified by MAC cosmetics on makeup application for all face categories.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Assistant Store Manager

MAC Cosmetics
09.2019 - Current

General Manager

Premier Salons International
05.2006 - 11.2015

Associate of Arts - Liberal Arts And Communication

University of Maryland

No Degree - English And German As A Second Language

Sprach-und Wirtschaftsschule Rahn

Similar Profiles

CREATE PROFILE