Guillermo Serrano
Portales,NM
Summary
Experienced in patrols, security, and conducting safety investigations with a strong focus on customer service. Proficient in Microsoft Office, including Word, Excel, and PowerPoint. Skilled in comprehensive background investigations and detailed analysis, utilizing strong research skills and investigative techniques to gather and verify information. Demonstrates a track record of maintaining confidentiality and upholding ethical standards in all investigations. Well-prepared for this role as an experienced law enforcement professional. Expertise lies in ensuring public safety, conducting thorough investigations, and maintaining law and order. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in conflict resolution, emergency response, and community engagement.
Overview
13
13
years of professional experience
Work History
Patrol Officer
Portales Police Department
05.2024 - Current
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Testified in court cases as needed, providing clear and concise accounts of events witnessed or investigated.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
Protective Security Officer / Crisis Intervention
Roosevelt General Hospital
10.2022 - 05.2024
- Conducted in-depth investigations into security breaches, identifying root causes and recommending preventive actions.
- Demonstrated excellent conflict resolution skills when dealing with disputes or confrontations among staff members or visitors.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
- Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
- Provided exceptional customer service to employees and guests, addressing concerns promptly and professionally.
Protective Security Officer
Diversified Protection Corporation
05.2022 - 10.2022
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Ensured proper functioning of all security equipment by performing routine maintenance checks regularly.
- Managed access control systems effectively, granting or denying entry based on appropriate authorization levels.
Patrol Officer
Hobbs Police Department
03.2019 - 09.2021
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Testified in court cases as needed, providing clear and concise accounts of events witnessed or investigated.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.
Horizontal Construction Engineer
United States Army
07.2011 - 03.2019
- Assured mission success with accurate reconnaissance reports on enemy positions, terrain features, and obstacles.
- Maintained 100% accountability of assigned equipment worth more than $2,000,000
- Supported infrastructure development projects, contributing to the stability of local communities in conflict zones.
- Enhanced team efficiency by developing and implementing tactical plans for combat engineering tasks.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
Customer Support
MBSI Corp
01.2014 - 05.2016
- Provided exceptional customer support, leading to numerous positive reviews and repeat clients.
- Streamlined internal processes for improved efficiency within the customer support team.
- Provided timely solutions for escalated customer support tickets related to website issues or concerns.
- Boosted referral business by consistently delivering exceptional customer support and after-sales service.
- Provided exceptional customer support for web services clients, resolving technical issues promptly and professionally.
Education
B.S. - Criminal Studies
Colorado Christian University (Online)
Lakewood, Colorado05.2024
Basic Peace Officer Certified -
New Mexico Junior College
Hobbs, NM12.2019
High School Diploma -
Mountain View High School
05.2011
Skills
- Fluent in Spanish
- First Aid Training
- Emergency Opioid Response
- Public Safety Experience
- Threat Response Operations
- Safety Investigations
- Service-Oriented Communication
- Physical security expertise
- Surveillance techniques
- Effective writing skills
Timeline
Patrol Officer
Portales Police Department
05.2024 - Current
Protective Security Officer / Crisis Intervention
Roosevelt General Hospital
10.2022 - 05.2024
Protective Security Officer
Diversified Protection Corporation
05.2022 - 10.2022
Patrol Officer
Hobbs Police Department
03.2019 - 09.2021
Customer Support
MBSI Corp
01.2014 - 05.2016
Horizontal Construction Engineer
United States Army
07.2011 - 03.2019
B.S. - Criminal Studies
Colorado Christian University (Online)
Basic Peace Officer Certified -
New Mexico Junior College
High School Diploma -
Mountain View High School
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