Guillermo Solano Mercado
Chicago,IL
Summary
Results-driven Assistant General Manager candidate with proven success in Sloomoo Institute’s high-energy, guest-focused environment. Currently excelling as Experience Lead with full operational oversight, P&L/budget management, and leadership of 30-40 person teams. Deeply aligned with Sloomoo’s core values, leveraging data-driven insights and collaborative innovation to drive revenue, enhance guest satisfaction, and improve operational efficiency. Eager to step up and formally support the General Manager in scaling success for the Chicago location.
Overview
4
4
years of professional experience
Work History
Experience Lead
Sloomoo Institute
Chicago, IL
06.2025 - Current
- Assume full operational and leadership responsibility in the absence of the AGM/GM, directing all daily operations for teams of 30-40 to ensure seamless guest experience, safety, and brand integrity.
- Partner directly with the General Manager on key business operations, managing daily labor spend and controlling costs to consistently meet front-of-house budget targets, providing direct P&L support.
- Champion a culture of Joy, Accountability, and Excellence through hands-on coaching and performance management; identify development opportunities to foster internal promotion and improve team retention.
- Serve as the Guest Experience department's key liaison in cross-functional meetings, aligning operational strategy with business objectives and contributing to SOP development and implementation.
- Uphold all safety and compliance standards as the top priority; manage and document all incident reporting with full resolution follow-through, serving as the primary point of contact for critical issues.
Senior Slimetender
Sloomoo Institute
Chicago, IL
07.2024 - 06.2025
- Mastered all front-line operational processes to deliver efficient and excellent guest service.
- Collaborated with diverse teams to solve problems and innovate solutions, enhancing team performance and guest outcomes.
- Demonstrated resilience and adaptability in a fast-paced environment to ensure operational continuity.
Brand Ambassador
Sloomoo Institute
Chicago, IL
02.2023 - 07.2024
- Engaged guest groups of all ages by explaining the slime-making process, enhancing understanding and interactive enjoyment.
- Managed ticket scanning and redemption, optimizing guest flow and maintaining accurate room capacity counts.
- Delivered high-level guest experiences by enthusiastically hosting attractions, tours, and photo opportunities..
Cafe Attendant
Lighthouse Immersive Artspace
Chicago, IL
05.2022 - 05.2023
- Prepared personalized beverages and fulfilled diverse food and drink orders with accuracy and speed.
- Provided friendly, calm customer service during high-volume periods, meticulously managing cash operations.
Gallery Attendant
Lighthouse Immersive Artspace
Chicago, IL
10.2021 - 05.2023
- Enhanced guest experience by leading VIP tours, answering exhibit questions, and distributing promotional materials.
- Maintained order and safety, verifying ticket authenticity using scanning systems.
Education
High School Diploma -
Carl Schurz High School
Chicago, IL09.2015
Skills
- Team Leadership & Development
- P&L & Budget Management
- Shift & Operations Management
- SOP Development & Implementation
- Delegation & Supervision
- Staff Training & Coaching
- Customer Service Excellence
Leadership & Operations:
Guest & Retail Excellence:
- Retail Operations
- Brand Integrity
- Inventory Control & Procurement
- Safety & Compliance
- Event Planning
- Advanced Excel
- Financial Reporting
- Data-Driven Decision Making
Analytical & Technical:
Key Achievements
- Successfully managed all operations during AGM's absence, maintaining 100% brand standard and safety compliance.
- Direct labor cost management consistently contributed to meeting or exceeding quarterly budget targets.
- Recognized by leadership for embodying Sloomoo values, particularly in driving team collaboration and guest experience innovation.
Timeline
Experience Lead
Sloomoo Institute
06.2025 - Current
Senior Slimetender
Sloomoo Institute
07.2024 - 06.2025
Brand Ambassador
Sloomoo Institute
02.2023 - 07.2024
Cafe Attendant
Lighthouse Immersive Artspace
05.2022 - 05.2023
Gallery Attendant
Lighthouse Immersive Artspace
10.2021 - 05.2023
High School Diploma -
Carl Schurz High School