Guillermo Ulloa
Phoenix,az
Summary
Results-driven debt collector with proven skills in payment negotiation and dispute resolution. Enhanced collection rates through strategic account management and customer relationship building. Skilled debt collector specializing in payment negotiation and account monitoring. Committed to achieving high recovery rates and fostering positive client interactions to ensure long-term customer satisfaction. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Debt Collector
Credit Service International
Scottsdale
07.2025 - 11.2025
- Enhanced collection rates through development of effective debt recovery strategies.
- Facilitated communication with clients to resolve payment inquiries and concerns.
- Negotiated customized payment plans based on customer financial situations.
- Provided clear explanations and solutions to resolve disputes effectively.
- Tracked account statuses and maintained accurate records for ongoing collections.
- Collaborated with team members to share best practices for debt collection.
- Conducted follow-up calls to ensure timely payments and address any issues.
- Educated clients on the importance of maintaining positive credit histories.
- Provided training to new staff on effective collection techniques and compliance standards.
Debt Collector
Thunderbird collection specialist
Scottsdale
11.2023 - 07.2025
- Implemented collection strategies to maximize recovery rates.
- Managed high-volume call lists to contact debtors and secure payments.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Drafted letters demanding payment from delinquent customers using standard templates.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
Team Leader Manager
Aci bakery
Florence
05.2017 - 07.2023
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Implemented quality control standards, conducting regular product and equipment inspections to ensure compliance.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
Sanitation Specialist
Department of Corrections
Florence
03.2013 - 05.2017
- Executed routine sanitation inspections to ensure compliance with health and safety regulations.
- Implemented efficient waste disposal methods to enhance overall cleanliness in the facility.
- Collaborated with team members to develop and refine cleaning protocols for various environments.
- Trained new staff on proper sanitation practices and usage of cleaning equipment.
- Monitored inventory levels of cleaning supplies and ordered replacements as necessary.
- Conducted quality control inspections to identify areas needing improvement in sanitation processes.
- Assessed cleaning procedures for effectiveness and made necessary adjustments.
- Documented sanitation activities and reported findings to management for review.
TECHNICAL SUPPORT
Self-employeed
El Paso
07.2007 - 12.2012
- Installed and configured software applications, ensuring optimal performance for users.
- Resolved technical issues for clients through systematic troubleshooting and problem-solving techniques.
- Collaborated with clients to understand their technical needs and provided tailored support solutions.
- Trained users on software applications, enhancing their ability to utilize technology effectively.
- Diagnosed hardware and software faults, implementing effective solutions to minimize downtime.
LOAN OFFICER
JD BYRIDER
Glendale
08.2006 - 05.2007
- Evaluated customer financial profiles to determine loan eligibility and recommend appropriate products.
- Processed loan applications, ensuring compliance with internal policies and regulatory standards.
- Educated clients on financial products and loan options to facilitate informed decision-making.
- Conducted thorough risk assessments to minimize potential losses and increase loan approval rates.
- Developed and implemented strategies to enhance customer retention and satisfaction.
- Reviewed financial statements and credit reports to assess borrower viability and loan terms.
- Participated in team meetings to share insights and best practices for improving loan services.
- Delivered high levels of customer service to facilitate smooth processes.
Debt Collector
ER SOLUTIONS
Glendale
05.2005 - 06.2006
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advised delinquent customers on strategies for debt repayment.
- Answered customer questions regarding account discrepancies or problems.
- Recorded information about status of collection efforts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Ensured compliance with state and federal laws governing debt collection practices.
- Educated debtors on the consequences of non-payment and potential resolutions.
1ST PARTY COLLECTIONS
Associates credit service
Phoenix
04.2004 - 05.2006
- Conducted thorough account reviews to identify delinquent payments and initiate collection strategies.
- Facilitated effective communication with clients to resolve outstanding payment issues promptly.
- Implemented payment processing protocols to enhance accuracy and efficiency in collections.
- Managed dispute resolution processes, ensuring timely and fair outcomes for all parties involved.
- Collaborated with team members to share best practices and improve overall collection performance.
- Trained new team members on collection procedures and customer account management techniques.
- Negotiated payment plans with clients to increase collection success rates.
- Resolved client inquiries and complaints to enhance customer satisfaction and retention.
- Developed client communication strategies to foster positive relationships and encourage timely payments.
Education
GED -
Arizona Departmant of Education
Florence, AZ10-2015
Skills
- Debt recovery strategies
- Payment negotiation
- Account monitoring
- Dispute resolution
- Compliance adherence
- Customer relationship management
- Conflict resolution
- Training and development
- Team collaboration
- Time management
- Payment plan development
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Debt Collector
Credit Service International
07.2025 - 11.2025
Debt Collector
Thunderbird collection specialist
11.2023 - 07.2025
Team Leader Manager
Aci bakery
05.2017 - 07.2023
Sanitation Specialist
Department of Corrections
03.2013 - 05.2017
TECHNICAL SUPPORT
Self-employeed
07.2007 - 12.2012
LOAN OFFICER
JD BYRIDER
08.2006 - 05.2007
Debt Collector
ER SOLUTIONS
05.2005 - 06.2006
1ST PARTY COLLECTIONS
Associates credit service
04.2004 - 05.2006
GED -
Arizona Departmant of Education