Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Affiliations
References
Timeline
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Guillermo Valencia

Tucson,AZ

Summary

Dynamic Fulfillment Expert at Target with a strong record in staff training and safety compliance. Bilingual communicator adept at problem-solving and enhancing customer satisfaction. Notable achievements include optimizing workflow processes and ensuring timely order fulfillment, which significantly improved the shopping experience. Committed to professionalism and teamwork in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fulfillment Expert

Target
Tucson, AZ
03.2023 - Current
  • Trained staff members on proper packing techniques to minimize damage during shipping.
  • Assisted customers in English and Spanish with inquiries and concerns.
  • Assisted in processing customer orders and ensuring timely fulfillment.
  • Collaborated with team members to optimize workflow and efficiency in the warehouse.
  • Followed safety procedures while handling products and operating equipment.
  • Packaged items securely for shipment, ensuring protection during transit.
  • Provided product information and recommendations to improve customer satisfaction levels.
  • Handled returns and exchanges according to company policies to ensure compliance.
  • Trained new representatives on best practices for customer interaction techniques.
  • Operated lifting equipment to transport materials across the facility.
  • Followed safety protocols to ensure a secure working environment.

General Merchandise Expert

Target
Tucson, AZ
03.2023 - Current
  • Assisted customers with product selection and ensured a positive shopping experience.
  • Maintained inventory levels and organized merchandise on the sales floor.
  • Trained new employees on store policies and customer service standards.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Monitored product quality to ensure compliance with company standards.

Guest Service Representative

Target
Tucson, AZ
03.2023 - Current
  • Assisted guests with check-in and check-out processes efficiently.
  • Resolved guest complaints promptly to ensure satisfaction.
  • Handled guest inquiries via phone, email, and in-person communication.
  • Maintained cleanliness and organization of the reception area consistently.
  • Trained new staff on customer service protocols and hotel procedures.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Handled customer complaints professionally and efficiently.
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Provided product information and recommendations to improve customer satisfaction levels.

Education

High School Diploma -

Desert View High School
Tucson, AZ
05-2023

Some College (No Degree) - Economics

Pima Community College
Tucson, AZ

Skills

  • Safety compliance
  • Staff training
  • Problem solving
  • Effective communication
  • Bilingual support
  • Attention to detail
  • Packing expertise
  • Customer service
  • Hand-eye coordination
  • Time management
  • Pallet jack usage
  • Reliability
  • Teamwork
  • Goal setting
  • Professionalism
  • Self motivation

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Honor Roll

Certification

  • Crown Wave Work Assist Vehicle- Expert
  • Drivers License

Affiliations

I like to spend most of my free time evaluating how to be a better person- for me, family, and friends. Over the past couple years, I 've learned how to do a better job harmonizing everything I have going on. I stay active by playing sports like soccer, football, and basketball while still attending the gym regularly. I have come to learn to have a balance in life. Weather that's catching a game, watching movies, or even hanging out with friends. One of the most important elements of my life is family time. Altogether, these things as a whole help keep me growing as a person while still staying grounded.

References

References available upon request.

Timeline

Fulfillment Expert

Target
03.2023 - Current

General Merchandise Expert

Target
03.2023 - Current

Guest Service Representative

Target
03.2023 - Current

High School Diploma -

Desert View High School

Some College (No Degree) - Economics

Pima Community College

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