Guillermo A Osorio
Florence,KY
Summary
Manager with a proven track record at Manny's Cabin, enhancing customer satisfaction and streamlining operations. Skilled in bilingual communication and decision-making, I led initiatives that significantly improved business outcomes. My collaborative approach and professional demeanor have consistently elevated team performance and service standards.
Overview
2
2
years of professional experience
Work History
Manager
Manny's Cabin
Florence, KY
07.2024 - 01.2025
- Analyzed business performance data and forecasted business results for upper management.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- I managed to improve the fact that clients left 45% more tips based on the work done in the restaurant in the past years.
Hotel Housekeeper
Home 2 Suites
Florence, KY
05.2023 - 07.2023
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Maintained inventory of cleaning supplies used throughout the day.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Stripped beds of soiled linen upon checkout of guests from their rooms.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Managed time efficiently to meet cleaning deadlines during high occupancy periods.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Informed supervisor when additional cleaning tasks were required during shift.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
Education
High School Diploma -
Boone County High Schools
Florence, KY06-2024
Skills
- Decision-making
- Friendly, positive attitude
- Memory retention
- Professional appearance
- Organization habilitates
- Stress management
- Bilingualism (Spanish and English)
- Teamwork and collaboration
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Elementary
Affiliations
- I played during my years of high schools varsity soccer and varsity baseball
Timeline
Manager
Manny's Cabin
07.2024 - 01.2025
Hotel Housekeeper
Home 2 Suites
05.2023 - 07.2023
High School Diploma -
Boone County High Schools
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