Maricela De Anda
Yukon,OK
Summary
Adept at team supervision and customer service, I leveraged leadership and multitasking skills at Hobby Lobby Distribution Center to enhance team productivity and customer satisfaction. Specializing in problem-solving and mentoring, I consistently improved operational efficiency and service quality, demonstrating a proven track record of achieving significant results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Team Leader
Hobby Lobby Distribution Center
Oklahoma City, OK
06.2021 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored operations and reviewed records and metrics to understand company performance.
Customer Service Representative
El Centro Agency
Nampa , Idaho
01.2020 - 06.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Quoting Customers to make sure they have a better rate on their Auto Policy.
- Translating with any issues that came across with Auto Policies.
Education
GED -
BSU
Nampa ID04-2019
Skills
- Team Supervision
- Leadership
- Team motivation
- Employee Evaluation
- Mentoring
- Problem-Solving
- Customer Service
- Multitasking
Languages
Spanish
Full Professional
Timeline
Team Leader
Hobby Lobby Distribution Center
06.2021 - Current
Customer Service Representative
El Centro Agency
01.2020 - 06.2021
GED -
BSU
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