Guillermo Salgado Serrano
San Diego,CA
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Account Manager
AT&T Dba Divergent Marketing Solutions
01.2022 - 05.2022
- Created proposals for new and repeat customer business transactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Driver
Lyft
09.2021 - 11.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Leasing Consultant
Career Strategies Inc
05.2021 - 09.2021
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Property Manager
Bob Cota Realty
12.2009 - 03.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than 500 tenants across 70 property units.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed annual rent calculations using housing database software.
- Planned special events such as lotteries, dedications and project tours.
Education
Master of Arts - Sociology
California State University - San Marcos
San Marcos, CA05.2017
Bachelor of Arts - Criminology And Justice Studies
California State University - San Marcos
San Marcos, CA05.2015
Associate of Science - General Studies
Palomar College
San Marcos, CA05.2011
Skills
- Market Trend Analysis
- Excellent Communication Skills
- Promotional Sales Events
- Complaint Resolution
- Verbal and Written Communication
- PowerPoint Expertise
- Time Management
- Sales Negotiation
- Product and Service Management
- Marketing Campaign Analysis
- Market Analysis
- Exceptional Multitasking Skills
- Business Relationship Management
Certification
California Association of Realtors, Los Angeles, CA, Masters in Property Management (#1883391)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Account Manager
AT&T Dba Divergent Marketing Solutions
01.2022 - 05.2022
Driver
Lyft
09.2021 - 11.2021
Leasing Consultant
Career Strategies Inc
05.2021 - 09.2021
Property Manager
Bob Cota Realty
12.2009 - 03.2021
Master of Arts - Sociology
California State University - San Marcos
Bachelor of Arts - Criminology And Justice Studies
California State University - San Marcos
Associate of Science - General Studies
Palomar College
California Association of Realtors, Los Angeles, CA, Masters in Property Management (#1883391)
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