Guinever hensley
Blue Springs,MO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
District Substitute Teacher
Blue Springs R-IV School District
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Daycare Teacher
Blue Springs R-IV School District
09.2021 - 04.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Fast Food Manager
PlowBoys Barbeque
08.2019 - 08.2021
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Cashier
Home Depot
10.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Education
Metropolitan Community College - Longview
Lee's Summit, MO07-2022
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Customer relations
- Problem resolution
- Conflict resolution
- Payment processing
- Scheduling
- Quality control
Timeline
District Substitute Teacher
Blue Springs R-IV School District
08.2023 - Current
Daycare Teacher
Blue Springs R-IV School District
09.2021 - 04.2023
Cashier
Home Depot
10.2020 - 03.2021
Fast Food Manager
PlowBoys Barbeque
08.2019 - 08.2021
Associate of Arts - Education
Metropolitan Community College - Longview
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