Guinevere Larson
Meridian,ID
Summary
Results-oriented Director enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
22
22
years of professional experience
Work History
Director of Practice Administration
Revascent
04.2023 - Current
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Practice Program Manager
St. Luke's Health System
09.2021 - 04.2023
- Assessed accurate and relevant information for fact-based decision making
- Prioritized tasks and managed teams throughout multiple projects
- Produced thorough, accurate and timely reports of project activities
- Analyzed and interpreted complex data sets and reports
- Audited operations and processes to enhance brand and manage compliance
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting
- Generated and delivered reports, program review presentations and other program status updates
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Compile and distributed Press Ganey reports to physicians
- Track performance and completion of gates and metrics for physician's comp bonuses
- Evaluate time cards for physicians, approve and send for processing
- Assist physicians in maintaining and updating schedules as needed
- Prepare and support department meetings for ED's across the health system
- Prepare and support Emergency Medicine Community of Practice meeting
- Support physicians across all nine Emergency Departments in the health system
- Assist in hiring and retention of Emergency physicians.
Lead Health Unit Coordinator
St. Luke's Meridian Medical Center
08.2006 - 09.2021
- Transcribed physicians' orders to aid in medical care and minimize medical errors
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations
- Communicated with patients with compassion while keeping medical information private
- Primary preceptor of incoming employees
- Assisted in development of online physician call schedules
- Facilitated physician consults
- Coordinated patient admissions and communication of pertinent information
- Coordinate incoming communications and direct appropriately
- Obtained health information for continued medical care
- Assisting in applicant interviews.
Patient Access Specialist
St. Luke's Meridian Medical Center
01.2002 - 08.2006
- Explained various admission forms and policies, acquiring signatures for consent
- Submitted fees and claims to insurance companies manually or digitally
- Applied HIPAA privacy and security regulations while handling patient information
- Called insurance companies and verified patient coverage
- Assembled registration paperwork and placed identification bands on patient
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Obtained health, financial and religious information from patients at time of admission
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Communicated financial obligations to patients and collected fees at time of service
- Responded to patient concerns and inquiries professionally and efficiently
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT11.2020
Bachelor of Science - Healthcare Administration
Brigham Young University Idaho
Rexburg, ID12.2019
Skills
- Multi-operations Management
- Relationship Building
- Project Management
- Recruitment and Hiring
- Performance Tracking and Evaluation
- Scheduling and Coordinating
- Documentation and Reporting
- Teamwork and Collaboration
- Managing Operations and Efficiency
Timeline
Director of Practice Administration
Revascent
04.2023 - Current
Practice Program Manager
St. Luke's Health System
09.2021 - 04.2023
Lead Health Unit Coordinator
St. Luke's Meridian Medical Center
08.2006 - 09.2021
Patient Access Specialist
St. Luke's Meridian Medical Center
01.2002 - 08.2006
MBA - Healthcare Management
Western Governors University
Bachelor of Science - Healthcare Administration
Brigham Young University Idaho
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