Guiovani Munoz
Murray
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Project Manager
SCS Multifamily
03.2025 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Carpenter
CP Build
11.2022 - 03.2025
- Troubleshot issues during cabinet installations, implementing solutions swiftly to minimize delays in project timelines.
- Streamlined cabinet installation processes for increased productivity and reduced project completion times.
- Maintained neat, clean and hazard-free sites.
- Enhanced customer satisfaction by efficiently installing high-quality cabinets in residential and commercial spaces.
- Handled complex custom cabinetry installations with exceptional attention-to-detail, resulting in consistently high-quality outcomes that exceeded client expectations.
- Coordinated with other tradespeople on-site to maintain smooth communication and workflow during installation projects.
- Maintained exceptional craftsmanship standards while adhering to strict deadlines for successful project completion.
- Conducted precise measurements and prepared installation sites, ensuring seamless cabinet integration.
- Regularly updated clients on project progress, addressing any concerns or inquiries professionally and promptly.
General Manager
Coldstone Creamy
10.2019 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Server
Boteco Do Manolo
09.2018 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Car Salesperson
Blue Motors LLC
05.2018 - 09.2018
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
Store Manager
Coldstone Creamy
10.2015 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Meat Server
Braza Grill
09.2013 - 10.2015
- Promoted a positive work environment by consistently demonstrating professionalism, respectfulness, and a collaborative attitude towards colleagues.
- Delivered exceptional service through prompt response to customer inquiries or concerns.
- Enhanced customer satisfaction by providing personalized meat recommendations and cooking tips.
- Collaborated with team members for efficient order fulfillment, resulting in increased customer satisfaction.
- Maintained a clean and organized workspace to ensure food safety and efficiency.
- Participated in ongoing training to stay current on industry trends, product knowledge, and food safety practices.
- Demonstrated excellent knife skills for precise cutting, portioning, and presentation of various meats.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Amadeu Oliverio
Sao Paulo, Brazil10-2012
Skills
- Team collaboration
- Relationship building
- Client relations
- Customer relations
- Staff management
- Advanced problem solving
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Project Manager
SCS Multifamily
03.2025 - Current
Carpenter
CP Build
11.2022 - 03.2025
General Manager
Coldstone Creamy
10.2019 - 01.2023
Server
Boteco Do Manolo
09.2018 - 10.2019
Car Salesperson
Blue Motors LLC
05.2018 - 09.2018
Store Manager
Coldstone Creamy
10.2015 - 05.2018
Meat Server
Braza Grill
09.2013 - 10.2015
High School Diploma -
Amadeu Oliverio
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