Guiraly Garcia
Bronx,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Experienced with customer service, cash handling, and inventory management. Utilizes attention to detail to ensure accurate financial transactions and clean work environment. Knowledge of maintaining customer satisfaction and supporting team efforts to achieve goals.
Overview
9
9
years of professional experience
Work History
Pharmacy Cashier
CONCORDIA PHARMACY
01.2024 - 06.2024
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Educated customers on medications and over-the-counter products, promoting health awareness within the community.
Helpdesk Officer
DocGo
10.2023 - 12.2023
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained personnel records and updated internal databases to support document management.
- Organized donation drives within the local area, successfully securing clothing items, toiletries, and other essentials for shelter residents.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Customer Service Representative
Passcal Tech Corp.
09.2020 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Completed transactions, exchanges and returns to support payment processing.
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
Cleaning Crew Member
National Debt Relief
04.2020 - 11.2020
- Custodian
- Keep building and property in clean and orderly condition
- Perform routine maintenance activities
- Perform heavy cleaning duties
- Sweep, mop, scrub, and vacuum floors
- Gather and empty trash
- Scrub, sanitize, and supply restroom with in the facilitie.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Reduced cleaning time significantly while maintaining company quality standards.
- Dusted ceiling fans and air vents to eliminate dirt buildup.
Housekeeper
New York Presbyterian Hospital
01.2020 - 06.2020
- Responsible for keeping medical facility clean, sanitary and well maintained
- Attended to waiting areas, staff areas and examination rooms, focusing specifically on floors, windows, walls and examination surfaces
- Supply fresh linens to patient rooms and maintain upkeep of bathrooms
- Assisted in scheduling routine maintenance repairs.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Sales Associate
Boost Mobile Store
03.2017 - 06.2019
- Maintaining a clean and orderly store according to Boost Policies
- Focus on understanding the POS and Sales system to facilitate sales
- A strong knowledge of Sales tactics and dealing with people
- A strong knowledge of Smartphones including Android and iPhone operating systems in order to help customers understand what they’re buying
- Quickly learned and adjusted to sales tactics based on current Boost Promotions
- Keep an enthusiastic, happy, and professional attitude.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Custodial Maintenance Worker
AKT.
11.2015 - 12.2016
- Perform duties such as: Cleaning, stocking and supplying designated facility areas, dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning
- Perform and documented routine inspection and maintenance activities.
- Completed daily cleaning checklists for diverse range of spaces inside buildings.
- Serviced kitchen and bathrooms with in-depth cleanings to sanitize spaces and restock supplies.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Kept business entrances clean, tidy and professional in appearance.
- Completed routine maintenance checks, notifying management of needed repairs.
Education
High School Diploma -
Liceo Ercilia Pepin
06.2009
Skills
- Housekeeping
- Customer Service
- Cash Register
- Computer literate in
- Microsoft, Word, Excel, Access, PowerPoint
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Data Entry
- Call Documentation
- Clerical Support
- Cash handling expertise
- Organization and prioritization
- Cash Register Operations
- Inventory Management
- Sales Promotion Understanding
- Problem-Solving
- Customer Assistance
- Multitasking
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Pharmacy Cashier
CONCORDIA PHARMACY
01.2024 - 06.2024
Helpdesk Officer
DocGo
10.2023 - 12.2023
Customer Service Representative
Passcal Tech Corp.
09.2020 - 09.2023
Cleaning Crew Member
National Debt Relief
04.2020 - 11.2020
Housekeeper
New York Presbyterian Hospital
01.2020 - 06.2020
Sales Associate
Boost Mobile Store
03.2017 - 06.2019
Custodial Maintenance Worker
AKT.
11.2015 - 12.2016
High School Diploma -
Liceo Ercilia Pepin
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