Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guirlene Toussaint

Orlando,FL

Summary

Housekeeping Supervisor with extensive experience in staff training and quality assurance. Demonstrated success in implementing best practices that improve team performance and elevate customer satisfaction. Strong focus on safety compliance and operational efficiency.

Overview

2025
2025
years of professional experience

Work History

Housekeeping Supervisor

Hilton Grand Vacations
Orlando, Florida
09.2007 - 01.2025
  • Supervised daily housekeeping operations in a team-oriented environment.
  • Trained and mentored new staff on cleaning procedures and safety protocols.
  • Inspected guest rooms for cleanliness and adherence to brand standards.
  • Implemented best practices for efficient cleaning techniques among staff members.
  • Communicated with guests to address concerns and ensure satisfaction with services.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Responded promptly to maintenance requests from guests or staff members.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Prepared work schedules for associates to promote proper staffing levels.

Housekeeper

Embassy Suites
8100 Lake Street, FL
  • Cleaned and maintained guest rooms following hotel standards.
  • Restocked supplies and toiletries in all assigned areas.
  • Reported maintenance issues to ensure quick resolutions.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.

Education

High School Diploma -

Dr. Philips High
Orlando, FL
05-2002

Skills

  • Staff training and development
  • Quality assurance
  • Safety compliance
  • Sanitation practices
  • Inventory oversight
  • Customer service

Languages

English
Professional
French Creole
Professional

Timeline

Housekeeping Supervisor

Hilton Grand Vacations
09.2007 - 01.2025

Housekeeper

Embassy Suites

High School Diploma -

Dr. Philips High

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