Guiselle Bermudez Saint
Portsmouth,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Chief Operating Officer
BRK customs
Portsmouth, VA
10.2022 - Current
- Maintained productive relationships and communication channels across organization.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Drove performance measures for the operation, including a focus on continuous improvement.
- Provided guidance and support for problem solving efforts.
Sectetary
Grupo Acon
Casta Rica
02.2016 - 09.2022
- Coordinated meeting logistics such as room reservations and catering services.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Handled confidential documents with discretion.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Education
Criminology - Sociology
Universidad Libre De Costa Rica
Costa Rica01-2013
Skills
- Planning and execution
- Process improvement
- Cross-functional teamwork
- Cross-functional collaboration
- Goal setting
- Bilingual
- Customer service
- Accountability
- Empathy
- Adaptability
- Responsibility
Timeline
Chief Operating Officer
BRK customs
10.2022 - Current
Sectetary
Grupo Acon
02.2016 - 09.2022
Criminology - Sociology
Universidad Libre De Costa Rica