Guissel Roldan-Agustin
Bradenton,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Patient Engagement Specialist
MCR Health Services
2022.12 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed approximately over 60 incoming calls, emails and faxes per day from customers.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
Alarm Monitor
EMG Alarms
2022.04 - 2022.11
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Documented information and maintain forms, logs and records for emergency calls.
- Scanned status charts and computer screens to determine emergency units available for dispatch.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Sales Associate
TJ Max
2021.07 - 2022.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Special Services Associate
Home Depot
2020.09 - 2021.01
- Performed special service desk operations.
- Operated cash register and assisted co-workers with complex transactions such as returns and online pick ups.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Cashier
Walmart
2020.01 - 2020.12
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Nursing
State College of Florida, Manatee-Sarasota
Bradenton, FL03.2025
High School Diploma -
Manatee High School
Bradenton, FL05.2019
Skills
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Spanish Fluency
- Customer Service Expertise
- Documentation Skills
- Appointment Scheduling
- Multitasking and Organization
Timeline
Patient Engagement Specialist
MCR Health Services
2022.12 - Current
Alarm Monitor
EMG Alarms
2022.04 - 2022.11
Sales Associate
TJ Max
2021.07 - 2022.09
Special Services Associate
Home Depot
2020.09 - 2021.01
Cashier
Walmart
2020.01 - 2020.12
Associate of Arts - Nursing
State College of Florida, Manatee-Sarasota
High School Diploma -
Manatee High School
Similar Profiles
Shelley DroescherShelley Droescher
Licensed Clinical Social Worker at MCR Health ServicesLicensed Clinical Social Worker at MCR Health Services
Vaeta PatelVaeta Patel
Student Extern at MCR Health ServicesStudent Extern at MCR Health Services
Iris MoralesIris Morales
Pediatric Nurse Practitioner at MCR Health ServicesPediatric Nurse Practitioner at MCR Health Services