Guissel Roldan-Agustin
Bradenton,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Patient Engagement Specialist
MCR Health Services
12.2022 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed approximately over 60 incoming calls, emails and faxes per day from customers.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
Alarm Monitor
EMG Alarms
04.2022 - 11.2022
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Documented information and maintain forms, logs and records for emergency calls.
- Scanned status charts and computer screens to determine emergency units available for dispatch.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Sales Associate
TJ Max
07.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Special Services Associate
Home Depot
09.2020 - 01.2021
- Performed special service desk operations.
- Operated cash register and assisted co-workers with complex transactions such as returns and online pick ups.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Cashier
Walmart
01.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Nursing
State College of Florida, Manatee-Sarasota
Bradenton, FL03.2025
High School Diploma -
Manatee High School
Bradenton, FL05.2019
Skills
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Spanish Fluency
- Customer Service Expertise
- Documentation Skills
- Appointment Scheduling
- Multitasking and Organization
Timeline
Patient Engagement Specialist
MCR Health Services
12.2022 - Current
Alarm Monitor
EMG Alarms
04.2022 - 11.2022
Sales Associate
TJ Max
07.2021 - 09.2022
Special Services Associate
Home Depot
09.2020 - 01.2021
Cashier
Walmart
01.2020 - 12.2020
Associate of Arts - Nursing
State College of Florida, Manatee-Sarasota
High School Diploma -
Manatee High School
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