GUIZELDA MARTINEZ
Laredo
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Dispatcher
INTRANSIT USA INC
12.2020 - Current
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
- Assisted in resolving customer complaints and grievances.
Assistant Manager
FAMILY GARDEN INN AND SUITES
07.2019 - 11.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Dispatcher
Landstar Carrier Services
02.2017 - 07.2019
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Manager
AMERICA'S BEST VALUE INN
10.2015 - 02.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
Assistant Manager
RED ROOF INN
06.2013 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Tax Preparer Assistant
L MARTINEZ INCOME TAX
12.2006 - 08.2012
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
- Analyzed financial records to verify accuracy of tax returns.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Assessed client tax situations to determine best filing options.
- Utilized tax software to prepare returns and meet deadlines.
Education
High School Diploma -
CIGARROA HIGH SCHOOL
Laredo05.1997
Skills
- Data Entry
- Schedule Management
- Work Order Management
- Dispatch Coordination
- Service Planning
- Schedule Coordination
- Customer Relationship Management
- Active Listening
- Organizational Skills
- Technical Aptitude
- Time Management
- Interpersonal Skills
- Effective Communication
- Decision Making
- Stress Tolerance
- Customer Service
- Computer Proficiency
- Problem Solving
- Dispatch Software
- Microsoft Office
- [55] Wpm Typing Speed
- Effective Communications
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Dispatcher
INTRANSIT USA INC
12.2020 - Current
Assistant Manager
FAMILY GARDEN INN AND SUITES
07.2019 - 11.2020
Dispatcher
Landstar Carrier Services
02.2017 - 07.2019
Manager
AMERICA'S BEST VALUE INN
10.2015 - 02.2017
Assistant Manager
RED ROOF INN
06.2013 - 10.2015
Tax Preparer Assistant
L MARTINEZ INCOME TAX
12.2006 - 08.2012
High School Diploma -
CIGARROA HIGH SCHOOL
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