Gul Fiza
Carrollton,United States
Summary
Versatile and dynamic, with a proven track record at Kumars plano indian food, I excel in customer service and sales management. Skilled in leveraging electronic equipment and cash registers, my leadership significantly enhances team performance and customer satisfaction. Renowned for adaptability and a positive attitude, I consistently deliver exceptional results. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Manager
Kumars plano indian food
Plano, TX
07.2024 - 11.2024
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted with kitchen preparation during peak times as needed.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Explained goals and expectations required of trainees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier / Sales Associate
Walmart
Dallas, TX
03.2016 - 07.2024
- Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues, and referring concerns where appropriate
- Covering an assigned area(s) on the sales floor
- Zoning assigned area
- Moving feature merchandise to its modular home
- Working recovery merchandise from the Customer Service desk and other areas of the store
- Assisting with Front End coverage
- Communicating with other associates to ensure floor coverage is maintained
- Contributes to a safe, clean, and hazard-free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure
- Assisting with all inspecting OMNI functions (e.g
- Site to Store, Pick from Store, Ship from Store, etc.)
- Examples of these functions include but are not limited to Dispensing online groceries and retrieving and supporting the staging of Site to Store merchandise for the customer
- Welcomed customers, offering assistance to help find store items.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Cashier
World Food Dallas
01.2016 - 03.2016
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them, and provide relevant information
- Greet customers when entering or leaving the store
Education
Secondary School Certificate - Computer Science
HIGH GOVERNMENT GIRLS BAKER SCHOOL
Karachi, Pakistan01.2003
Skills
- Retail Cashier
- Sales
- Basic PC knowledge
- Electronic equipment
- Cash registers
- Posh
- Math skills
- Communication skills
- Time management skills
- Customer satisfaction-oriented
- Customer service
- Sales management
- Product management
- Marketing
- Cashier training
- Cash handling expertise
- Positive attitude
- Team leadership
- Flexible schedule
- Adaptability and dependability
Phone
+1, 4693878912
Timeline
Manager
Kumars plano indian food
07.2024 - 11.2024
Cashier / Sales Associate
Walmart
03.2016 - 07.2024
Cashier
World Food Dallas
01.2016 - 03.2016
Secondary School Certificate - Computer Science
HIGH GOVERNMENT GIRLS BAKER SCHOOL
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