Gulfraz Mangral
Rosedale,MD
Summary
A strong and deadline-oriented presence with a knack for relating to customers. Eager for an opportunity to work for a flexible and people-loving organization, where i can grow in my skills to generate company values and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
E-Commerce Business /Amazon FBA Seller /eBay Seller
Grood LLC
10.2022 - Current
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Utilized software to automate customer communication and order fulfillment.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Established relationships with suppliers to increase online product offerings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Networked in market to build partnerships and connections with prospects.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Built relationships with customers and community to establish long-term business growth.
Custom Computer Builds
Self-employeed
06.2018 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Investigated hardware product issues involving materials and software and devised solutions.
- Traveled to customer sites to provide prompt resolutions to issues.
- Drove implementation of quality requirements for new product designs and adherence to customer specifications and production requirements.
- Designed computer hardware components and peripheral devices.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Owner/Operator
Independent Self Employment
01.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Picker/Packer/Shipper
Amazon.com Fulfillment Center
07.2015 - 04.2016
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
Bachelor's - Business
University of People
10.2023
High school diploma - General Studies
Dundalk High School
05.2010
Skills
- Technical Reporting
- Application Support
- Debugging
- Discharge Planning
- Technical Issue Analysis
- Application Installations
- Troubleshooting
- Quality Assurance
- System Upgrades
- Data Recovery
- Performance Testing
- Customer Service
- Service Support
Certification
Google IT Support Professional Certificate, 03/01/19, Present, Gain skills required to succeed in an entry-level IT job., Learned to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service., Learned how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging., Learned to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code., Debugging Encryption Algorithms and Techniques Customer Service Network Protocols Cloud Computing Binary Code Customer Support Linux Troubleshooting Domain Name System (DNS) Ipv4Network Model.
Additional Information - Skills Highlights
- Goal Oriented
- Analytical and Creative Thinking
- Dedicated Team Player
- Communication
- Customer Service
- Computer Literate
- Attention To Detail
- Account Management
- Data Entry
- Transportation
- Motivational Skill
- MS Office Proficient
- Excellent Problem solving Skill
Personal Information
Willing To Relocate: Anywhere
Timeline
E-Commerce Business /Amazon FBA Seller /eBay Seller
Grood LLC
10.2022 - Current
Custom Computer Builds
Self-employeed
06.2018 - Current
Owner/Operator
Independent Self Employment
01.2017 - Current
Picker/Packer/Shipper
Amazon.com Fulfillment Center
07.2015 - 04.2016
Bachelor's - Business
University of People
High school diploma - General Studies
Dundalk High School
Google IT Support Professional Certificate, 03/01/19, Present, Gain skills required to succeed in an entry-level IT job., Learned to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service., Learned how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging., Learned to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code., Debugging Encryption Algorithms and Techniques Customer Service Network Protocols Cloud Computing Binary Code Customer Support Linux Troubleshooting Domain Name System (DNS) Ipv4Network Model.
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