Summary
Overview
Work History
Education
Skills
Timeline
Generic

GULFRAZ SYED

Cedar Park,TX

Summary

Seek a professional management position where my flexible experience and varied skills may be utilized to improve an organization's performance, productivity, and processes. SUmmary oF qualification In various positions I effectively demonstrated organizational skills and ease interacting with upper-level management and inter-departments. I possess the ability to contribute effective solutions to organizational issues; evaluate and optimize business opportunities; analyze situations where imperfect information exists, while making effective decisions. Provide leadership and team-building motivational skills; negotiate agreements; and analyze quantitative data. I work well with or without supervision and possess strong interpersonal strengths. I am also comfortable utilizing computers and Microsoft Office software. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

19
19
years of professional experience

Work History

Circlek Store Manager

05.2011 - Current
  • Ensures that all customers receive excellent customer service and that all employees understand that excellent customer service is the basis for our success
  • Maintains an acceptable gross profit by increasing sales (both inside sales and fuel sales) over the previous year and by effectively controlling all facets of store operations
  • Assures a safe working environment at all times
  • Performs banking functions such as cash counting and deposits in a timely and accurate manner
  • Performs all Store Manager, Sales Associate, and Deli Associate job duties as necessary
  • Maintains an adequate inventory at all times without creating an excessive inventory or running out of merchandise
  • Provides proper training and development of all Store Associates
  • Plans, assigns and directs the work of all store employees
  • Organizes and conducts department staff meetings as necessary
  • Assists in the recruiting, interviewing, and hiring of store employees
  • Assists with Employee Relations issues.

General Manager

Pizza Hut
07.2008 - 08.2011
  • Set up team work and dedication among the employees while making the customers feel like they are part of a big family when dining at the restaurant
  • Control the store’s daily operations by scheduling the work shift among employees
  • Ordering and conducting inventory of food supplies and ensuring that the company’s safety codes and security policy are being maintained
  • Recruit, interview, and hire qualified Team Members
  • Conduct performance evaluation and appraisal, motivate and train staff, as well as take disciplinary action when necessary.

Customer Service Manager

Macy’s
07.2004 - 04.2008
  • Provide the highest level of customer service by demonstrating advanced product knowledge and building quality customer relationships that result in increased sales and repeat business
  • Achieve sales per hour minimum standard on a quarterly and seasonal basis
  • Achieve the company standard for credit solicitation
  • Answer customer telephone calls regarding service complaint ,merchandise inquiries and exchanges.

Education

Master of Business Administration (MBA) -

Preston University

Skills

  • Materials Planning
  • Account and Ledger Reconciliations
  • Financial Instrument
  • Title Laws
  • Area of Expertise Sales
  • Remote Video Conferencing
  • Controls System Maintenance
  • Financial Risk Monitoring
  • Staff Training
  • Departmental Oversight
  • Financial Reporting and Analysis
  • Stakeholder and Investor Relations
  • Financial Approvals
  • Lender Relationships
  • Visual Merchandising
  • In-Depth Research
  • Corrective Actions
  • Sales Process Development
  • Business Intelligence Gathering
  • Oracle Taleo
  • Quality Production
  • Coordinate Training
  • Excellent Team Leadership

Timeline

Circlek Store Manager

05.2011 - Current

General Manager

Pizza Hut
07.2008 - 08.2011

Customer Service Manager

Macy’s
07.2004 - 04.2008

Master of Business Administration (MBA) -

Preston University
GULFRAZ SYED