Gulhan Ozdemir
San Antonio,TX
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
3
3
years of professional experience
Work History
Sales Associate
Waikiki Store At North Star Mall
San Antonio, TX
04.2015 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
GED -
Central High School
Turkey TR06.1991
Skills
- Self-Checkout Assistance
- Stocking and Receiving
- Sales Expertise
- Cash Handling
- Customer Service
- Customer Needs Assessment
- Sales Generation
- Store Opening and Closing
- Furniture Sales
- Item Fittings
- Inventory Pricing
- Retail Knowledge
- Upselling Products and Services
- Facility Tours
- Answering Customer Questions
- Speaking Clearly
- Formal Wear
- Cash Register Operations
- Appliance Sales
- Promotional Sales Events
- Returns and Refunds
- Personal Shopping
- Effective Selling Techniques
- Preparation of Appeals
- Furniture Layout
- Garment Fittings
- Folding Clothes
- Credit and Cash Transactions
- Stockroom Organizing
- Sales Communications
- Customer Understanding
- Finding Aids
- Assigning Tasks
- Sales Representation
- Territory Assignments
- Merchandising
- Mobility Devices
Languages
Turkish
Native or Bilingual
Timeline
Sales Associate
Waikiki Store At North Star Mall
04.2015 - 05.2018
GED -
Central High School
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