Gulia Prozzio
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Chen Medical Center
07.2022 - Current
- Paperwork, filing papers
- Answer phone calls
- Visitor/Greeter
- EHR experience with Quanum and Epic
- Experience with home healthcare
- Vital Signs
- Phlebotomy
- Injections
- Electronic Health Records
- EKG
- Basic ICD/CPT Coding
- Patient Preparation
- Specimen Collection
- Urinalysis
- Bilingual English and Spanish.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Medical Assistant
South Florida Inpatient Associates
03.2019 - 03.2022
- Paperwork, filing papers
- Answer phone calls
- Visitor/Greeter
- EHR experience with Quanum and Epic
- Experience with home healthcare
- Vital Signs
- Phlebotomy
- Injections
- Electronic Health Records
- EKG
- Basic ICD/CPT Coding
- Patient Preparation
- Specimen Collection
- Urinalysis
- Bilingual English and Spanish.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Support Technician
Apple Store
10.2016 - 01.2019
- IOS and MAC tech
- Help customer with troubleshooting apple products.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
After School Care Counselor
ASAP
01.2016 - 07.2016
- Worked with children from Pre-K to Grade 5
- Supervised children during activities such as completing homework, reading, and engaging in arts and crafts.
Receptionist
Rehab of Hollywood Hills
11.2015 - 01.2016
- Paperwork, restocking and filing papers
- Answer phone calls
- Visitor/Greeter.
Retention Expert
IQOR Calling Center
02.2015 - 12.2015
- Account and billing expert
- Customer service.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Evaluated current customer retention strategies and recommended improvements.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Sales Associate
Justice Clothing Store
08.2014 - 02.2015
- Cashier
- Customer Service.
Office Administration
Marlene Chodnoff Associates
02.2014 - 06.2014
- Greet clients and visitors
- Take part in the maintenance and modification of Agency
- Distribute incoming mail and prepare outgoing mail from couriers (Ups, FedEx)
- Maintain from desk area, keeping it clean
- Update the new list of employees daily and forward to the manager
- Maintain appropriate interpersonal relationships with employees and consumers
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Resolve administrative issues and inquiries.
Volunteer
St. Stephens Catholic Church
02.2010 - 06.2014
- Sales Associate, Bake Sales, fair activities and flea market
- Communicate with Our Visitors about Joining Our CCD Program or Life Teen (A Teen Night)
- Cashier.
Volunteer
Jackson Memorial Hospital
06.2013 - 08.2013
- Assume receptionist duties, be with public and refer to them appropriate staff
- Answer and accurately direct phone calls
- Organize data such as filing papers
- Answering call lights
- Appropriately discharging patients.
Education
Medical Assistant -
Concorde Career Institute
Miramar, FL01.2018
High School Diploma -
Stranahan High School
Ft. Lauderdale, Florida06.2014
Skills
- Phlebotomy
- Basic ICD/CPT Coding
- CPR
- Immunization Administration
- Phlebotomy Techniques
- Specimens collection and processing
- Equipment Sterilization
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Bilingual English and Spanish
- Great Communicator
- Knowledge on how to work with EHR's such as: Epic, Quantum, Collaborate Microsoft's programs
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Patient Scheduling
- Data Entry
Certification
- CPR
- HIPAA
- OSHA
- CMA - Certified Medical Assistant
Referrals
Referrals provided upon request
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Assistant
Chen Medical Center
07.2022 - Current
Medical Assistant
South Florida Inpatient Associates
03.2019 - 03.2022
Support Technician
Apple Store
10.2016 - 01.2019
After School Care Counselor
ASAP
01.2016 - 07.2016
Receptionist
Rehab of Hollywood Hills
11.2015 - 01.2016
Retention Expert
IQOR Calling Center
02.2015 - 12.2015
Sales Associate
Justice Clothing Store
08.2014 - 02.2015
Office Administration
Marlene Chodnoff Associates
02.2014 - 06.2014
Volunteer
Jackson Memorial Hospital
06.2013 - 08.2013
Volunteer
St. Stephens Catholic Church
02.2010 - 06.2014
Medical Assistant -
Concorde Career Institute
High School Diploma -
Stranahan High School
- CPR
- HIPAA
- OSHA
- CMA - Certified Medical Assistant
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