Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
Gulnar Mikayilova

Gulnar Mikayilova

Madison,WI

Summary

Dynamic Sales Representative Team Leader at IMC with a proven track record in team leadership and employee training. Expert in enhancing sales productivity through strategic collaboration and effective communication. Recognized for developing high-performing teams and implementing innovative solutions that drive customer satisfaction and operational efficiency.

Highly skilled Banking Specialist with in-depth knowledge of banking operations and procedures. Strong focus on customer service, regulatory compliance, and risk management. Proven ability to enhance operational efficiency and streamline workflow processes. Demonstrated success in fostering strong client relationships and improving overall bank performance.

Results-oriented Branch Operations Manager with a solid career history in banking environments. Familiar with all relevant governing acts and statutes, as well as strategies and best practices to improve operations and enable business growth. Decisive leader, strategic planner, and complex problem-solver.

Overview

13
13
years of professional experience

Work History

Sales Representative Team Leader

IMC
Boston, MA
10.2016 - 04.2020
  • Provided training, coaching, and support for new and existing Sales Representatives.
  • Developed and implemented team strategies to increase sales productivity.
  • Collaborated with other departments such as Marketing or Customer Service on projects related to the sales process.
  • Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives.
  • Encouraged team members to exceed individual sales goals.
  • Constructed targeted sales presentations to solicit prospects in geographic parameters.
  • Identified potential risks associated with door-to-door selling activities.
  • Assisted other sales representatives as needed during peak seasons or busy times.
  • Explained products and prices to customers, demonstrating use of products.
  • Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.

Brokerage Operations Representative

Azer-Turk Bank OJSC
Baku, Azerbaijan
11.2012 - 07.2013
  • Reviewed and monitored stock exchange trends to identify profitable trading opportunities.
  • Monitored daily stock prices to compute fluctuations for secure loan collateral requirements.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Bank Teller Supervisor

Azer-Turk Bank OJSC
Baku, Azerbaijan
09.2011 - 11.2012
  • Resolved customer complaints promptly and efficiently.
  • Provided guidance to junior team members on how to handle difficult customer scenarios effectively.
  • Provided advice to customers regarding account options, financial services, and products.
  • Implemented new policies and procedures when needed.
  • Developed strategies to improve customer service standards.
  • Maintained accurate records of transactions, deposits, withdrawals.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
  • Analyzed transaction trends to recommend changes in teller operations that enhance customer experience.

Branch Operations Manager

Rabitabank OJSC
Baku, Azerbaijan
04.2009 - 09.2011
  • Served as primary contact between the branch and corporate headquarters.
  • Collaborated with IT department to troubleshoot technical issues related to banking systems.
  • Monitored staff performance and provided feedback.
  • Coordinated customer service initiatives and staff training.
  • Prepared monthly reports on branch performance metrics.
  • Resolved customer complaints in a timely manner.
  • Supervised daily activities of tellers, loan officers, and other personnel.
  • Developed strategies to optimize branch operations.
  • Implemented new operational procedures to enhance customer experience.
  • Organized daily workflow to maximize efficiency and productivity.
  • Managed inventory levels of cash, supplies, and other resources.
  • Coached staff on policies, procedures and performance strategies.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Bank Teller

Rabitabank OJSC
Baku, Azerbaijan
07.2007 - 04.2008
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Maintained accurate records of all financial transactions.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Educated customers about different types of banking services available at the branch.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

Education

Diploma - Customer Service Specialist

Computer Systems Institute
Charlestown, MA
09-2015

Certificate of Attendance - English As A Second Language

Target International Student Center
Boston, MA
06-2014

Certificate of Achievement - English Language

Stafford House International
Boston, MA
02-2014

Certificate of Achievement - English Language

Computer Systems Institute
Charlestown, MA
12-2013

Certificate of Attendance - Anti-Money Laundering&Terrorism Financing Measures

Azerbaijan Bank Training Center
Azerbaijan , Baku
03-2013

Certificate of Attendance - Sales Techniques

Azerbaijan Bank Training Center
Azerbaijan, Baku
03-2013

Certificate of Attendance - Presentation & Communication Skills

Azerbaijan Bank Training Center
Azerbaijan, Baku
03-2013

Bachelor's Degree - General Economy /Price And Price Labor

Azerbaijan State Economic University
Azerbaijan ,Baku
07-2011

Certificate of Attendance - Improving Customer Service

Azerbaijan Bank Training Center
Azerbaijan , Baku
08-2008

Skills

  • Team leadership
  • Employee training
  • Customer relationship management
  • Team management
  • Communication skills
  • Decision-making
  • Teamwork
  • Staff training and motivation
  • Multitasking capacity
  • Self motivation
  • Time management abilities

Languages

English
Professional
Azerbaijani
Native/ Bilingual
Russian
Professional
Turkish
Professional
Ukrainian
Limited

Affiliations

  • Running
  • Work-out
  • Yoga
  • Reading

References

References available upon request.

Timeline

Sales Representative Team Leader

IMC
10.2016 - 04.2020

Brokerage Operations Representative

Azer-Turk Bank OJSC
11.2012 - 07.2013

Bank Teller Supervisor

Azer-Turk Bank OJSC
09.2011 - 11.2012

Branch Operations Manager

Rabitabank OJSC
04.2009 - 09.2011

Bank Teller

Rabitabank OJSC
07.2007 - 04.2008

Diploma - Customer Service Specialist

Computer Systems Institute

Certificate of Attendance - English As A Second Language

Target International Student Center

Certificate of Achievement - English Language

Stafford House International

Certificate of Achievement - English Language

Computer Systems Institute

Certificate of Attendance - Anti-Money Laundering&Terrorism Financing Measures

Azerbaijan Bank Training Center

Certificate of Attendance - Sales Techniques

Azerbaijan Bank Training Center

Certificate of Attendance - Presentation & Communication Skills

Azerbaijan Bank Training Center

Bachelor's Degree - General Economy /Price And Price Labor

Azerbaijan State Economic University

Certificate of Attendance - Improving Customer Service

Azerbaijan Bank Training Center

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