Gulnoza Yakubova

Executive Office & Project Support | Procurement & Communications Specialist.

Doha

Summary

Dynamic executive office and operations professional with over 10 years of experience in project coordination, administrative support, stakeholder engagement, and English instruction. Expertise in managing complex calendars, preparing executive-ready documentation, and fostering collaboration across departments and international partners. Proven ability to anticipate leadership needs while maintaining confidentiality and driving strategic initiatives forward. Proficient in consolidating project inputs, coordinating deliverables, and supporting innovation in product development and design.

Overview

years of professional experience

Certification

Languages

Work History

Content & Communications Coordinator / Technical S

MGH Group

05.2025 - Current

Provide executive office support directly to leadership, managing confidential documentation and reports.
Coordinate across engineering, IT, design, and procurement teams to ensure smooth project execution.
Liaise with international partner companies to align on strategic priorities.
Arrange and facilitate meetings, preparing agendas, briefing materials, and follow-ups.
Manage procurement processes, vendor relationships, and compliance monitoring, consolidating updates for leadership review.
Direct content development and internal communications to ensure clarity, professionalism, and accessibility.
Coordinate website design updates with IT and design teams, including accessibility and UX improvements.
Supervise documentation, reporting, and formatting to maintain consistency across business operations.
Provide strategic input on branding, presentation, and stakeholder communication.
Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Handled confidential and sensitive information with discretion and tact.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Upheld strict timetables by maintaining accurate, balanced calendars.
Took notes and dictation at meetings.
Filed paperwork and organized computer-based information.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Customer Service Supervisor / Senior Customer Service Agent

Hamad International Airport

09.2022 - 05.2025

Supervised and coached a team of customer service agents, ensuring adherence to accessibility and service standards.
Managed escalations, resolved passenger complaints, and implemented inclusive solutions for passengers with disabilities.
Prepared daily and weekly operational reports, monitoring KPIs and SLAs to maintain service excellence.
Supported terminal operations leaders in delivering customer service policies and procedures.
Conducted surveys and analyzed customer feedback to drive continuous improvement initiatives.
Collaborated with cross-functional teams to streamline service delivery and enhance passenger satisfaction.

Education

Bachelor's Degree - Linguistics

Uzbek State World Languages University

01.2009

Skills

Executive Office Support & Confidentiality — Trusted assistance for senior leadership, ensuring discretion and smooth operations

Project Coordination & Timeline Management — Skilled in planning, tracking milestones, and delivering projects on schedule

Stakeholder Engagement & International Liaison — Experienced in bridging communication across cultures and managing global partnerships

Reporting, Documentation & Presentation Design — Strong in preparing executive reports, compliance documents, and impactful visual presentations

Travel & Event Coordination — Efficiently managing logistics for executive travel, meetings, and corporate events

Customer Service, Team Collaboration & Relationship Building — Proven ability to lead service teams, foster collaboration, and strengthen stakeholder trust

Administrative Support & Appointment Scheduling — Organized in managing calendars, workflows, and executive priorities

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) — Advanced proficiency in productivity and communication tools

Web & Content Management — Skilled in maintaining websites and managing digital content effectively