Gulzhan Julmagambetova
Seattle,WA
Summary
Results-driven IT professional with proven track record of enhancing accessibility standards and usability through innovative solutions. Skilled in managing IT infrastructure and implementing software accessibility best practices. Adept at collaborating with interdisciplinary teams to analyze data, identify trends, and provide actionable recommendations. Proficient in utilizing multiple tools and technologies, including Python, WireShark, Fannie Mae, SQL, and FiservDNA.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistive Technology Engineer
Sound Transit
01.2023 - 12.2023
- Enhanced overall accessibility standards through expert guidance on Section 508 compliance and AT solutions
- Ensured improved accessibility and user experience by reviewing and recommending emerging AT technologies
- Tailored solutions to specific user needs and requirements by evaluating and endorsing AT products
- Deployed AT planning, configuration, and IT infrastructure within agency settings through proficient management
- Focused on the needs of Employees with Disabilities by implementing best practices for software application accessibility.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Prepared action plans for problematic processes and assets.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
Lending Specialist/Loan Processor/FiservDNASupport
WaFD Bank
10.2020 - 01.2023
- Analyzed user requirements for DNA process improvements and successfully implemented changes and workflows to meet those requirements
- Configured, analyzed, and oversaw the implementation of DNA applications, emphasizing process improvement, enhancing end-user experience, and ensuring compliance
- Followed established change management procedures and guidelines as necessary to facilitate seamless transitions
- Utilized custom SQL queries to extract required data for various processes, ensuring accurate and timely information retrieval
- Analyzed and comprehended the capabilities and limitations of DNA transactional and reporting systems to provide valuable insights and recommendations for problem resolution and efficiency gains
- Recommended, scheduled, and configured DNA software improvements and upgrades to enhance system functionality and performance
- Planned and implemented changes to DNA while minimizing negative impacts on users, ensuring smooth transitions and uninterrupted operations
- Analyzed user requirements for new products, forms, queries, and data extraction in DNA Core to meet evolving organizational needs
- Created forms, queries, and data extracts according to user requirements for both ongoing and one-time use, optimizing data management processes
- Performed all other duties as assigned, demonstrating flexibility and readiness to contribute to team success.
- Collaborated with underwriting team to assess risk factors, ensuring compliance with lending policies and regulations.
- Provided support for loan servicing activities, including payments, escrow management, and collections efforts.
- Improved efficiency in the loan operations department by identifying areas for process improvement and implementing necessary changes.
- Conducted thorough analysis of borrower financial statements to evaluate creditworthiness accurately before approving loans.
Bank Teller
FirstBank
01.2020 - 09.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Assistive Technology Specialist/Front Desk Supervisor
Community College of Denver, Accessibility Center
04.2017 - 01.2020
- Engineered innovative assistive technology solutions, achieving notable advancements in accessibility and usability
- Partnered with interdisciplinary teams to interpret data, pinpoint trends, and offer actionable recommendations that produced positive impacts in assistive technology designs
- Carried out extensive market research to unearth opportunities, instrumental in the creation and roll-out of targeted product innovations
- Identified and rectified process inefficiencies, boosting workflow smoothness and generating substantial cost effectiveness
- Played an instrumental role in induction and training of new hires, easing their assimilation into the team and furthering their career advancement opportunities
- Created and presented engaging product demos to clients and stakeholders, efficaciously communicating project statuses, outcomes, and future proposals
- Maintained thorough documentation and records adhering to organizational policies and protocols.
- Evaluated emerging technologies to continually expand knowledge of available tools for improving accessibility and inclusion.
- Maintained current knowledge of industry developments through attending conferences, workshops, and professional development opportunities.
- Coordinated with vendors to procure necessary equipment while adhering to budgetary constraints or funding limitations.
- Managed inventory of assistive devices, maintaining accurate records and ensuring timely distribution to clients in need.
- Optimized overall efficiency by streamlining processes related to acquiring, distributing, and maintaining assistive technology equipment throughout the organization.
Education
Associate of Arts (AA) - Psychology
Community College of Denver
12.2018
Skills
- Assistive Technology Solutions
- IT Infrastructure Management
- Section 508 Compliance
- Web Accessibility
- Data Analysis & Interpretation
- Software Application Accessibility Implementation
- Risk Management & Credit Assessment
- Project Management
- Project Planning
- Technical reporting
Certification
JAWS Certificate
Languages
Russian
Native or Bilingual
Timeline
Assistive Technology Engineer
Sound Transit
01.2023 - 12.2023
Lending Specialist/Loan Processor/FiservDNASupport
WaFD Bank
10.2020 - 01.2023
Bank Teller
FirstBank
01.2020 - 09.2020
Assistive Technology Specialist/Front Desk Supervisor
Community College of Denver, Accessibility Center
04.2017 - 01.2020
Associate of Arts (AA) - Psychology
Community College of Denver
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