Evelyn Camacho
San Jacinto,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Membership Services Representative II
Kaiser Permanente
10.2022 - Current
- Helped members navigate systems, pay for services and resolve different concerns.
- Assisted prospective and established members by the telephone.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
PIH Health
Administrative Assistant
04.2017 - Current
- Maintained accurate and complete records to document program activities and outcomes.
- Promoted available resources and connected individuals with services.
- Developed and distributed health education materials to increase awareness and understanding.
- Assisting the Radiologist with fundamental procedures as well as fixing any technical problems with said procedures, coordinate and process specialty care referrals, prepare yearly recall letters, mammograms results letters, burn images to cd's and import outside studies into the PACS.
Administrative Assistant
Kaiser Permanente
08.2021 - 06.2022
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Maintain Chef's Calendar, schedules, agendas and conduct Meetings for the improvement of Family Practice
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Associate of Arts -
Cerritos College
Norwalk, CA06.2024
Certified Medical Assistant -
ABC Adult School
Cerritos, CA11.2016
Skills
- Membership Processing
- Quality Control
- De-Escalation Techniques
- Call Documentation
- Problem Resolution
- Calm and Professional Under Pressure
- Cross-Functional Collaboration
- Relationship Building
- Computer Skills
- Teamwork and Collaboration
- MS Office
Timeline
Membership Services Representative II
Kaiser Permanente
10.2022 - Current
Administrative Assistant
Kaiser Permanente
08.2021 - 06.2022
PIH Health
Administrative Assistant
04.2017 - Current
Associate of Arts -
Cerritos College
Certified Medical Assistant -
ABC Adult School
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