Gumecinda Medina
Lubbock
Summary
Dynamic Global Remittance Banking Specialist at Wells Fargo with expertise in international money transfers and compliance. Proven ability to enhance client satisfaction through exceptional customer service and bilingual communication. Skilled in Microsoft Excel for transaction documentation, fostering strong client relationships, and resolving complex payment issues efficiently.
Overview
25
25
years of professional experience
Work History
Global Remittance Banking Specialist
Wells Fargo
01.2017 - Current
- Utilize Microsoft Excel and Word to manage and document international wire transfers accurately and efficiently.
- Initiate and process international money transfers, ensuring compliance with banking regulations and client instructions.
- Communicate effectively with clients and external providers to resolve complex payment issues promptly.
- Maintain detailed records of transactions and client interactions through note-taking and reporting.
- Collaborate with internal teams and external financial institutions to resolve payment discrepancies and prevent delays.
- Bilingual communication (English/Spanish) to assist a diverse client base and improve service accessibility.
- Provide exceptional customer service, ensuring client satisfaction and fostering long-term banking relationships.
Customer Service Representative / Loan Processor
Continental Loan Company
04.2014 - 01.2017
- Managed daily customer transactions, including accepting payments and processing deposits with accuracy.
- Opened and closed loans, performed credit checks, and evaluated applicant eligibility based on company guidelines.
- Conducted tax return preparation and filing for clients, providing comprehensive support to meet their financial needs.
- Delivered high-quality customer service, addressing inquiries and resolving issues related to loans and account balances.
- Generated and reviewed credit reports to assess client risk and determine loan terms.
- Maintained accurate financial records, balanced books, and prepared daily financial reports to ensure operational integrity.
Loan/Store Manager
Texas Title Loans
02.2011 - 04.2014
- Managed day-to-day operations of the loan office, ensuring smooth transaction flow and compliance with regulations.
- Collected payments, opened new loan accounts, and maintained detailed ledger entries of all transactions.
- Conducted nightly reconciliation reports to ensure accuracy in financial records and prepared reports for management review.
- Trained new staff in loan processing procedures and customer service protocols.
- Provided personalized financial solutions to clients, fostering trust and repeat business.
Loan Processor / Customer Service Representative
Continental Loan Company
09.2000 - 02.2011
- Handled customer payments, deposits, and loan applications, ensuring all processes adhered to company policies.
- Managed loan processing, including credit checks, document collection, and approval procedures.
- Assisted customers with tax return preparation, providing guidance on necessary documentation.
- Delivered outstanding customer service, resolving client concerns and facilitating loan approval and disbursal.
- Conducted credit report analysis to assess customer eligibility and manage credit risk.
- Maintained accurate loan records, balanced daily financial books, and generated reports for management.
Education
High School Diploma -
Brownfield High School
Brownfield, TX05-1988
Skills
- International money transfers
- Banking regulations
- Microsoft Excel
- Transaction documentation
- Customer service
- Payment processing
- Financial record keeping
- Bilingual communication
- Collaboration skills
- Client relationship management
- Transaction monitoring
- Tax advisory
- Financial regulatory compliance
- Cash handling and management
- Customer relationship management
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Global Remittance Banking Specialist
Wells Fargo
01.2017 - Current
Customer Service Representative / Loan Processor
Continental Loan Company
04.2014 - 01.2017
Loan/Store Manager
Texas Title Loans
02.2011 - 04.2014
Loan Processor / Customer Service Representative
Continental Loan Company
09.2000 - 02.2011
High School Diploma -
Brownfield High School
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