Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Authorization
Timeline
Volunteer
Gun Batumoglu

Gun Batumoglu

Server/Manager
Astoria,NY

Summary

Customer-centric and organized Server and Managerial Professional with 6+ years of experience in the service industry running front of house operations and supervising staff. Highly skilled at schedule management, inventory control, and vendor negotiation. Adept at managing human resource functions such as recruitment, onboarding, and staff training.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

The Blue Mezze Bar
New York, NY
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Head Server/Manager

Truva Cafe&Grill
04.2020 - 05.2023
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Ensures consistent costumer satisfaction throughout dining experience
  • Accepting payments and managing cash register
  • Helps organizing dinner parties and performs other duties assigned by managers
  • Coordinated with catering staff to deliver food services for special events and functions.

Bartender & Barista & Supervisor

Kahve Coffee & Wine Bar
05.2017 - 02.2020
  • Through knowledge of working front and back of house: bar, coffee bar, serving, kitchen duties
  • Greeting and serving all guests courteously and efficiently to maximize repeat business
  • Ensuring timely delivery of bar foods and beverages
  • Proficiency in Shop Keep computer system
  • Training new staff
  • Inventory & supply management
  • Cash register management
  • Promotion of drinks and food items to customers
  • Superb knowledge of making and serving all coffee and espresso drinks
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server & Bar Back

Craft Beer Specialists
07.2012 - 02.2014
  • Greeted customers and provided friendly, knowledgeable service.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Assisted in setting up and breaking down bar area for special events.
  • Learned how to make wide variety of mixed drinks.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Engaged in suggestive selling and other sales techniques.

Education

Associate Degree in Sociology -

University of Duisburg-Essen
Germany
07.2016

Skills

  • Customer Service, Restaurant Management, Staff Management, Schedule Development, Barista Techniques, Point of Sale (POS), Delegation
  • Employee Development
  • Training New Hires
  • Guest Satisfaction
  • Crew Coordination
  • Equipment Preparation
  • Risk Management
  • Organizing and Prioritizing
  • Server Scheduling
  • Maintain Food Safety
  • Facilities Planning
  • Inventory Management Software

Certification

  • Qualifying Certificate in Food Protection by THE NEW YORK CITY DEPARTMENT of HEALTH and MENTAL HYGIENE

Languages

English
Turkish
German

Work Authorization

Authorized to work in the US for any employer

Timeline

Server

The Blue Mezze Bar
05.2023 - Current

Head Server/Manager

Truva Cafe&Grill
04.2020 - 05.2023

Bartender & Barista & Supervisor

Kahve Coffee & Wine Bar
05.2017 - 02.2020

Server & Bar Back

Craft Beer Specialists
07.2012 - 02.2014

Associate Degree in Sociology -

University of Duisburg-Essen

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Gun BatumogluServer/Manager