Gunalan Pandiyan
Summary
Experienced SAP SD Consultant with 11+ years in diverse sectors including manufacturing, retail, and oil & gas. Specializes in SAP SD, SAP VISTEX, and Order-to-Cash processes, with significant achievements in pricing strategies and credit management. Strong leadership skills and a track record of driving process improvements for enhanced efficiency and compliance. Commitment to exploring and understanding new technologies, tools, and processes
Overview
12
12
years of professional experience
Work History
SAP SD Functional Lead
Cognizant Technology Solutions
07.2021 - Current
- Led cross-functional teams to deliver technology solutions for clients.
- Coordinated project timelines and resources to ensure successful implementations.
- Analyzed client requirements and aligned solutions with business objectives.
- Analyzed and optimized business processes to improve efficiency and reduce operational costs.
- Developed and implemented functional solutions in ERP systems to streamline business processes.
Senior Associates - Projects
PRIMUS Global Technologies Pvt Ltd
09.2020 - 05.2021
- Working as an onshore SDCS lead
- Led end-to-end SAP SD support operations, incidents, service requests, and problem management in a global support environment.
- Acting as primary onshore contact for global stakeholders while leading daily coordination with offshore support teams.
- Facilitated daily status calls, workload distribution, and escalation handling between business and offshore teams.
- Taking over all pricing related issues and providing solution on time.
- Evaluated and implemented small enhancements (WRICEFs) and config changes in pricing, output types, credit management, and delivery processing.
- Delivered business user training and knowledge-sharing sessions to reduce ticket volume and improve user self-service.
- Responsible for Year end and Month end activities.
Senior Associates - Projects
Accenture solutions Pvt Ltd
10.2015 - 02.2020
- Immediate analysis and response for the issues.
- Working as an OTC and Vistex L2 consultant.
- Taking over all pricing related issues and providing solution on time.
- Integrating with multiple teams for effective delivery.
- Providing SME support to the team.
- Providing KT on Pricing and other SD topics.
- Identifying the root cause on repeated problem incidents.
- Support the user in Mass process and document level to settle the IP documents.
Application development Team Lead
Adiwebtech solution Pvt Ltd
04.2013 - 08.2015
- Being a part of ASD team for Global SAP system performance improvement at company level.
- Providing innovative ideas in Business process improvement.
- Providing SME support to the team.
- Requirement gathering and GAP analysis for new development/enhancement.
- Testing the team deliverables E2E before the changes move to live system in order to avoid regression.
Skills
- SAP Sales & Distribution
- SAP VISTEX
- SAP IS-Oil
- Order to Cash
- Pricing management
- Depot Repair and service notification
- Credit Management
- Contract Management
- Shipment and transportation
- Integration knowledge of FI and MM modules
- Vistex Rebate, Incentives & Chargeback
- EDI and idoc processing
- Output determination
- Interfaces and custom report creation(RICEF)
- Sales Agreements and Contracts
- Knowledge on S/4 HANA
- Basic ABAP Debugging
- Business process improvement
Awards And Strengths
Received the Trailblazer Award for Outstanding Contribution for driving innovation and delivering high-impact results., Received Ace Awards and Samaritan award in Accenture in recognition to the quality deliverables and teamwork., Received Client Appreciation for excellent business communication and understanding the requirements efficiently., Strong communication and client interaction skills., Excellent problem solving and process optimization focus., Proven leadership in coordination and mentoring.
Responsibilities
⦁ As an onshore SDCS lead, Led end-to-end SAP SD support operations, incidents, service requests, and problem management in a global support environment.
⦁ Acting as primary onshore contact for global stakeholders while leading daily coordination with offshore support teams.
⦁ Facilitated daily status calls, workload distribution, and escalation handling between business and offshore teams.
⦁ Taking over all pricing related issues and providing solution on time.
⦁ Evaluated and implemented enhancements (WRICEFs) and config changes in pricing, output types, credit management, and delivery processing.
⦁ Delivered business user training and knowledge-sharing sessions to reduce ticket volume and improve user self-service.
⦁ Worked on EHP8 Upgrade activity.
⦁ Coordinate with Onshore and Offshore teams
⦁ Providing innovative ideas in Business process improvement.
⦁ Providing SME support to the team.
⦁ Requirement gathering and GAP analysis for new development/enhancement.
⦁ Testing the team deliverables E2E before the changes move to live system in order to avoid regression.
Timeline
SAP SD Functional Lead
Cognizant Technology Solutions
07.2021 - Current
Senior Associates - Projects
PRIMUS Global Technologies Pvt Ltd
09.2020 - 05.2021
Senior Associates - Projects
Accenture solutions Pvt Ltd
10.2015 - 02.2020
Application development Team Lead
Adiwebtech solution Pvt Ltd
04.2013 - 08.2015
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