Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Guneka Harrison

Humble,TX

Summary

Dedicated and adaptable professional with a strong work ethic, quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

16
16
years of professional experience

Work History

PSE/Sales and Services Clerk

United States Postal Service, USPS
College Station, Texas
01.2025 - 08.2025
  • Assisted customers with package tracking and inquiries at service counter.
  • Resolved customer complaints related to mail delivery.
  • Developed a thorough understanding of USPS products and services.
  • Provided information about postal rates, products and services.
  • Processed customer orders for mailing supplies and services.
  • Scanned incoming packages into system to track delivery status.
  • Collected payment from customers for merchandise purchased at post office retail store.
  • Performed daily cash reconciliation activities for retail sales transactions.
  • Sold stamps, services and packaging.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Processed incoming and outgoing mail efficiently for timely delivery.
  • Ensured that all items had correct postage applied before being shipped out.

Rural Carrier Associate

United States Postal Service, USPS
Houston, Texas
09.2024 - 01.2025
  • Sorted and delivered mail along designated routes efficiently.
  • Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
  • Drove vehicle and delivered mail to rural locations.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
  • Collected outgoing mail from post office boxes or from customers at their residences or places of business.
  • Obtained signatures for registered, certified, and insured mail.
  • Scanned labels on letters or parcels to confirm receipt.
  • Assisted with loading and unloading mail from delivery vehicles daily.
  • Operated postal vehicles safely while adhering to traffic regulations.

Non Emergency Medical Transporter

Mobility Care Transportation
Houston, TX
04.2024 - 08.2024
  • Transported patients safely to and from medical appointments.
  • Monitored patient comfort during transport, addressing needs promptly.
  • Followed safety protocols while loading and unloading patients.
  • Demonstrated excellent customer service skills when interacting with patients and their families.
  • Assisted patients in wheelchairs and other ambulatory devices to move safely between medical facilities.
  • Responded quickly to emergency requests for transport services when needed.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Communicated effectively with physicians, nurses, technicians, and other staff members as needed during transports.
  • Kept accurate records of mileage traveled and fuel consumption for each vehicle assigned.
  • Inspected vehicles for cleanliness, safety, and proper functioning prior to use.
  • Operated a variety of vehicles including wheelchair vans, ambulances, shuttle buses.
  • Ensured that all necessary equipment was available in the vehicle at the time of transport.
  • Maintained detailed logs of all transport activities including pick-up times, destinations, and any special instructions.
  • Maintained cleanliness and organization of transport vehicles.

Mail Handler Assistant

United States Postal Service, USPS
Houston, TX
10.2021 - 05.2023
  • Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
  • Sorted incoming mail according to established procedures and distributed it to appropriate departments.
  • Operated automated equipment such as inserters, sorters, folders, scales, and labelers.
  • Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
  • Followed safety protocols to prevent workplace accidents and injuries.
  • Collaborated with team members to ensure timely mail processing.
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Operated machinery to process mail and maintain workflow efficiency.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

Transit Bus Operator

Metropolitan Transportation Authority
Houston, Texas
04.2009 - 04.2021
  • Operated transit buses safely across designated routes.
  • Assisted passengers with boarding, disembarking, and inquiries.
  • Collaborated with dispatch to manage schedules and delays efficiently.
  • Conducted pre-trip inspections to ensure safe operating conditions.
  • Made sure wheelchair lifts were functioning properly before each trip began.
  • Reported any mechanical problems or incidents that occurred during transit operations.
  • Provided assistance to elderly or disabled passengers with their transportation needs.
  • Enforced passenger rules and regulations while providing courteous service.
  • Kept an eye out for suspicious activity or unattended items on board the bus.
  • Communicated regularly with dispatch personnel via two-way radio systems.
  • Monitored passengers to ensure they followed safety regulations and paid fares.
  • Followed emergency procedures in case of accidents or other dangerous situations.
  • Responded to customer inquiries regarding routes, schedules, and transfers.
  • Maintained professional demeanor when dealing with difficult customers or situations.
  • Computed fares accurately using onboard ticket machines or cash payments.
  • Assisted passengers with mobility devices in boarding and disembarking safely.
  • Completed daily paperwork such as log books, maintenance reports, incident reports.
  • Delivered announcements over the public address system regarding route changes or delays.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.

Education

GED -

Houston Community College
Houston, TX
07-2006

Certificate of Med Asst. - Medical Assistant

Bryman College
New Orleans, LA
08-1997

Some College (No Degree) - Biology

Houston Community College
Houston, TX

Skills

  • Professional demeanor
  • Interpersonal Skills
  • Empathy and Compassion
  • Time Management Skills
  • Patient escorting
  • Customer service
  • Wheelchair Transport
  • HIPAA Compliance
  • Infection Control
  • NSC First Aid, CPR, AED Online Course Certificate
  • Attention to detail
  • Equipment sanitization
  • Medical terminology
  • Team collaboration
  • Effective communication
  • Observation Skills
  • Point of sale
  • Cash handling
  • Conflict resolution
  • Customer relations
  • Credit and cash transactions
  • Cash register operation
  • Work ethic and integrity

Languages

Spanish
Professional

References

References available upon request.

Timeline

PSE/Sales and Services Clerk

United States Postal Service, USPS
01.2025 - 08.2025

Rural Carrier Associate

United States Postal Service, USPS
09.2024 - 01.2025

Non Emergency Medical Transporter

Mobility Care Transportation
04.2024 - 08.2024

Mail Handler Assistant

United States Postal Service, USPS
10.2021 - 05.2023

Transit Bus Operator

Metropolitan Transportation Authority
04.2009 - 04.2021

GED -

Houston Community College

Certificate of Med Asst. - Medical Assistant

Bryman College

Some College (No Degree) - Biology

Houston Community College

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