GUNEL Aghayeva
San Diego,CA
Summary
Accomplished Salesforce Developer with a proven track record at BCBS Global Solutions, enhancing health insurance processes through custom Salesforce Health Cloud solutions. Expert in Salesforce configuration, Apex, and fostering agile methodologies. Increased departmental efficiency significantly. Known for robust problem-solving and collaborative team leadership.
Additionally, I have hands-on experience supporting Salesforce CPQ through configuration of product bundles, pricing rules, and discount schedules, along with light customization using Apex and LWC.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Developer
BCBS Global Solutions
01.2025 - Current
- Contributed to the configuration and enhancement of Salesforce CPQ, including work on product bundles, pricing rules, and discount schedules to support accurate quoting.
- Assisted in customizing CPQ functionality using Apex and Lightning Web Components (LWC) to extend pricing logic and automate parts of the quote lifecycle.
- Supported CPQ-related data updates, troubleshooting, and rule adjustments, ensuring pricing accuracy and resolving quote calculation issues.
- Collaborated with cross-functional teams to gather requirements for quoting enhancements and translated them into technical updates within Salesforce CPQ.Designed and implemented custom Lightning Web Components (LWC) to enhance user experience for Account, Case, and Care Request management.
- Built and optimized Flows and Apex Triggers to automate business logic for Case creation, Care Request generation, and member assignment.
- Configured and customized Accounts, Cases, and Care Requests in Salesforce Health Cloud to manage member and provider relationships efficiently.
- Developed OmniStudio components (OmniScripts, DataRaptors, Integration Procedures, and FlexCards) to integrate external systems and simplify healthcare operations.
- Created and managed Record Types, Validation Rules, Page Layouts, and Permission Sets to support multiple user roles and operational flows.
- Implemented Apex classes and asynchronous processing for complex data transformations and API integrations.
- Delivered Reports and Dashboards to provide visibility into case workloads, care request volumes, and service metrics.
Salesforce Developer
Mass General Brigham
09.2022 - 12.2024
- Last 2 years of Salesforce admin and developer expertise, specializing in the insurance sector with a focus on health insurance implementations, including plans for families, special child care, and maternity.
- Successfully designed and implemented custom Salesforce Health Cloud solutions tailored to the specific needs of the insurance industry, resulting in increased efficiency and productivity across multiple departments.
- Developed integration strategies and executed seamless integrations from external systems to Salesforce Health Cloud, enabling efficient lead reception and processing, significantly improving contract management and survey responses.
- Engineered and deployed Salesforce Lightning components, automations, and workflows, streamlining lead management and patient onboarding processes, enhancing customer experience and operational efficiency.
- Played a pivotal role in managing and maintaining Salesforce security measures, including role hierarchies, profiles, and permission sets, to safeguard sensitive patient data and ensure compliance with industry regulations.
- Designed, developed, and maintained Apex classes, triggers, Lightning pages, and components to extend Salesforce Health Cloud functionality, addressing unique business requirements and facilitating custom solutions.
- Created and upheld comprehensive documentation for technical designs, configurations, and processes, ensuring clarity and continuity in system operations and maintenance.
- Actively engaged in the planning and execution of regular Salesforce updates and releases, ensuring seamless transitions and minimal disruption to daily operations, while staying abreast of new features and best practices.
- Implemented robust data analysis and reporting tools within Salesforce Health Cloud, providing critical insights into performance metrics and patient trends, aiding strategic decision-making.
- Fostered a culture of continuous improvement by leading training sessions and workshops for team members on Salesforce Health Cloud best practices, enhancing team skills and productivity.
- Improved data quality by implementing validation rules and customizing page layouts in Salesforce Health Cloud.
Salesforce Admin/Intern Junior Developer
Arizona State University
07.2019 - 08.2022
- Spearheaded the implementation of Salesforce Education Cloud, enhancing student engagement and streamlining administrative processes across departments.
- Implemented and maintained user profiles, security settings, workflow rules, and data validation rules to ensure high data integrity and effective user access control.
- Collaborated in the creation and management of Salesforce automation, including workflow rules, process builder, and approval processes, to automate repetitive tasks and increase operational efficiency.
- Worked closely with cross-functional teams to gather requirements, customize Salesforce, and develop tailored solutions for various departments within the educational framework.
- Proactively stayed updated on Salesforce best practices and emerging features, incorporating innovative solutions into workflows to enhance productivity and user experience.
- Played a crucial role in the successful implementation of Salesforce Lightning, leading the transition and training efforts to optimize the user interface and experience.
- Conducted regular training sessions and workshops for faculty and administrative staff to ensure proficient use of the Salesforce platform.
- Managed complex data migration projects, facilitating better data analysis and decision-making processes.
- Developed and maintained extensive documentation on system configurations, processes, and user guidelines to ensure knowledge transfer and sustainability of Salesforce initiatives.
- Developed custom solutions utilizing Salesforce Education Cloud to address specific departmental needs.
- Designed and built complex workflows, utilizing Apex, triggers, flows, and screen flows, to automate processes and improve efficiency.
- Collaborated with stakeholders to gather requirements and translate them into technical solutions within the Salesforce platform.
- Conducted code reviews and implemented best practices to ensure high-quality code and system performance.
- Provided technical expertise and guidance to the implementation team, supporting the successful deployment of Salesforce solutions.
- Worked on integration projects to connect Salesforce with other systems and applications, ensuring seamless data flow and system interoperability.
- Fostered a collaborative environment that encouraged feedback and continuous improvement, leading to the development of innovative solutions and enhancements in the Salesforce platform to meet evolving educational needs.
Education
Bachelor's Degree - Business And Management
Azerbaijan State University of Economics
Baku, AzerbaijanSkills
- Salesforce Configuration and Customization Lightning
- Salesforce Sales & Service Cloud Deployment
- Salesforce CPQ Configuration (bundles, pricing rules, discount schedules)
- Basic customization of Salesforce CPQ using Apex & LWC
- CPQ troubleshooting, calculator behavior, and quote accuracy supportData Modeling and Database Design
- Apex Triggers and Classes
- Web Components (LWC)
- SOSL and SOQL
- Salesforce DX, Eclipse
- Visual Studio Code & Salesforce CLI Developer
- Data Import Wizard & Data Loader
- Flow Builder HTML, CSS & JavaScript
- UI Development
- API Development
- Agile development methodologies
- Code reviews
Certification
- AI Associate (Credential ID: 4980280)
- AI Specialist (Credential ID: 4980460)
- Salesforce Certified Platform Developer II (Credential ID: 4231085)
- Salesforce Certified Platform Developer I (Credential ID: 3647958)
- Salesforce Certified Platform App Builder (Credential ID: 3504424)
- Salesforce Certified Administrator (Credential ID: 3468707)
- Salesforce Certified OmniStudio Developer (Credential ID: 4365576)
Timeline
Salesforce Developer
BCBS Global Solutions
01.2025 - Current
Salesforce Developer
Mass General Brigham
09.2022 - 12.2024
Salesforce Admin/Intern Junior Developer
Arizona State University
07.2019 - 08.2022
Bachelor's Degree - Business And Management
Azerbaijan State University of Economics