Summary
Overview
Work History
Education
Skills
Certification
Professional Snapshot
Timeline
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Gunjan Gulati

Gunjan Gulati

Clarksburg,MD

Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Project Manager

SM LOGICS INC
01.2019 - Current
  • Successfully implemented Agile Scrum frameworks for software development teams, resulting in a 30% increase in efficiency and productivity
  • Led Agile ceremonies such as daily standups, sprint planning, retrospectives, demos, and reviews to ensure project objectives were met and progressed on schedule
  • Collaborated with stakeholders and business sponsors to proactively identify risks and dependencies, reducing costly delays and errors
  • Provided guidance and training to team members on Agile practices and best practices, enhancing their skill sets and team productivity
  • Continuously monitored and improved Agile processes based on regular feedback
  • Generated project and sprint reports to provide visibility into overall project performance
  • Managed multiple projects simultaneously, ensuring timely delivery and adherence to budget constraints using tools like JIRA, Trello, and MS Project
  • Successfully delivered projects in software development, e-commerce, and mobile applications
  • Key Achievements: Led a team of 10+ developers and testers to deliver a major software update, achieving a 95% customer satisfaction rate
  • Reduced project delivery time by 20% through effective sprint planning and backlog prioritization
  • Implemented continuous improvement practices, enhancing team productivity by 15%.

BOUTIQUE OWNER

GULATI CLOTH HOUSE
01.2011 - 06.2016
  • Coached and motivated team members to maximize performance and meet sales goals
  • Improved sales and customer service, achieving 110% of the 2015 in-store sales goal
  • Provided excellent customer service with highly positive feedback
  • Recruited and interviewed new employees
  • Coordinated weekly merchandise floor moves to advertise new promotions and products
  • Provided enthusiastic, courteous service to all customers
  • Conducted cash and credit transactions, balancing the drawer at the end of each shift
  • Assisted in stocking inventory, merchandising design, and implementation.

Client Relations Manager

JAI SHREE KRISHNA PVT LTD.
06.2010 - 06.2016
  • Provided intensive client relations support, disseminating product information and addressing complaints
  • Delivered excellent customer service, ensuring adherence to internal standards and compliance norms
  • Managed and followed up on all types of complaints, queries, and requests via the CRM system
  • Delivered effective support to internal stakeholders to assist them in meeting commitments
  • Conducted monthly internal department meetings to discuss new initiatives, issues, suggestions, and feedback
  • Monitored and followed up on queries and issues in coordination with Registrar or HO until resolution
  • Key Areas: Quality & Compliance, Client Relationship Management / Operations Management, Process Management, Cost & Revenue Management, Service Quality Management, Lead Management System, Retention, Service Recovery.

Technical Support

CONVERGYS
01.2010 - 05.2010
  • Handled inbound calls and interacted with customers to solve their queries
  • Functioned as the Single Point of Contact for delivery, assisting in developing and implementing customized processes
  • Processed customer requests within specified TAT and logged complaint tickets to ensure resolution within the specified SLA
  • Monitored calls of executives, provided manning and supervision, and prepared quality reports and analysis.

Intern Software Developer

TATA CONSULTANCY SERVICES
07.2008 - 08.2008
  • Worked on the Carrefour Project in J2EE Framework
  • Studied code blocks and enhanced the current software
  • Implemented robust solutions for improving the current software
  • Participated in daily Scrum meetings to discuss progress and encountered problems.

Intern Software Developer

ALPHA NET TECHNOLOGIES
08.2007 - 09.2007
  • Wrote small programs to develop a good understanding of object-oriented concepts
  • Developed database architecture and wrote code in Java programming language
  • Wrote unit tests for testing developed APIs and functional tests for manual software testing
  • Participated in daily Scrum meetings to discuss progress and encountered problems.

Education

M.S. (Project Management) -

Harrisburg University of Science & Technology
01.2021

B. Tech (Computer Engineering) -

Swami Devi Dyal Institute of Engineering and Technology
01.2009

Skills

  • Agile Methodologies (Scrum, Kanban, SAFe)
  • Project Management
  • Cross-Functional Team Facilitation
  • Conflict Resolution
  • Sprint Planning & Retrospective Meetings
  • Team Building
  • Analytical Thinking & Problem Solving
  • Business Analysis
  • Requirement Gathering
  • Stakeholder Management
  • Customer Care
  • Training
  • Client Relationship Management
  • Vendor Management

Certification

Certified ScrumMaster, Scrum Alliance, 10/06/2023

Professional Snapshot

Dynamic Project Manager with over 5 years of experience in leading cross-functional teams to deliver high-quality software products. Proven track record of facilitating Agile ceremonies and implementing Scrum framework to boost team collaboration, productivity, and delivering projects on-time and within budget. Adept at identifying and removing impediments, coaching team members in Agile methodologies, and fostering high-performing teams. Skilled Business Analyst with exceptional analytical skills and a detail-oriented approach.

Timeline

Senior Project Manager

SM LOGICS INC
01.2019 - Current

BOUTIQUE OWNER

GULATI CLOTH HOUSE
01.2011 - 06.2016

Client Relations Manager

JAI SHREE KRISHNA PVT LTD.
06.2010 - 06.2016

Technical Support

CONVERGYS
01.2010 - 05.2010

Intern Software Developer

TATA CONSULTANCY SERVICES
07.2008 - 08.2008

Intern Software Developer

ALPHA NET TECHNOLOGIES
08.2007 - 09.2007

M.S. (Project Management) -

Harrisburg University of Science & Technology

B. Tech (Computer Engineering) -

Swami Devi Dyal Institute of Engineering and Technology

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Gunjan Gulati