Gunjankumar Patel
Mt. Vernon,IL
Summary
Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Front Desk Associate
Holiday Inn Express Hotel Suites
12.2024 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Managed check-in and check-out procedures efficiently, enhancing guest satisfaction.
- Handled phone inquiries and reservations, providing accurate information promptly.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Assisted in training new front desk staff on operational procedures and systems.
General Manager
Days Inn By Wyndham
03.2024 - 11.2025
- Assisted in developing operational strategies to enhance team productivity and efficiency.
- Supported daily management tasks, ensuring smooth workflow and effective communication among departments.
- Learned safety protocols and compliance measures to maintain a secure workplace environment.
- Engaged with team members to gather feedback for process improvement initiatives.
- Contributed to maintaining high standards of customer service through training sessions for staff.
General Manager
Best Western Hotel
01.2023 - 02.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Coordinated scheduling of staff to optimize resource allocation and project timelines.
Assistant General Manager
Holiday Inn Express Hotel Suites
06.2021 - 01.2023
- Managed daily operations to ensure efficient workflow and service excellence.
- Collaborated with department heads to streamline communication and enhance team performance.
- Developed training programs for staff to improve service delivery and operational standards.
- Analyzed customer feedback to implement strategies that increased satisfaction levels.
- Oversaw inventory management processes, ensuring accuracy and timely replenishment of stock.
- Led staff meetings focused on continuous improvement initiatives and operational best practices.
Learning Ambassador
Amazon
06.2020 - 05.2022
- Led training sessions to enhance peer understanding of educational resources and programs.
- Developed engaging materials to support student learning and facilitate knowledge retention.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Assistant General Manager
La Quinta Inn & Suites
08.2016 - 06.2020
- Developed training programs for staff, enhancing team performance and operational efficiency.
- Oversaw daily hotel operations, ensuring high standards of service and guest satisfaction.
- Led staff meetings focused on performance metrics and continuous improvement strategies.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
Cashier/Assistant General Manager
Save A Lot
07.2015 - 08.2016
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
- Collaborated with team members to maintain organized checkout area, contributing to operational efficiency.
- Implemented best practices for inventory management, minimizing discrepancies and ensuring stock availability.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Sandwich Artist/Manager
SUBWAY®Restaurants
04.2012 - 04.2015
- Crafted high-quality sandwiches while adhering to food safety regulations and company standards.
- Trained new team members on preparation techniques and customer service best practices.
- Maintained cleanliness of workstations and dining areas to ensure a positive customer experience.
- Collaborated with team to streamline sandwich assembly processes, enhancing efficiency during peak hours.
- Assisted in inventory management, monitoring stock levels, and placing orders for necessary supplies.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
KAMPALA APOSTOLIC SECONDARY SCHOOL
UgandaSkills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Office administration
- Administrative skills
- Staff management
- Hospitality services
- Cash handling
Timeline
Front Desk Associate
Holiday Inn Express Hotel Suites
12.2024 - Current
General Manager
Days Inn By Wyndham
03.2024 - 11.2025
General Manager
Best Western Hotel
01.2023 - 02.2024
Assistant General Manager
Holiday Inn Express Hotel Suites
06.2021 - 01.2023
Learning Ambassador
Amazon
06.2020 - 05.2022
Assistant General Manager
La Quinta Inn & Suites
08.2016 - 06.2020
Cashier/Assistant General Manager
Save A Lot
07.2015 - 08.2016
Sandwich Artist/Manager
SUBWAY®Restaurants
04.2012 - 04.2015
High School Diploma -
KAMPALA APOSTOLIC SECONDARY SCHOOL
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