ALEXUS GUNN
Dearborn,MI
Summary
Dedicated to delivering exceptional service and passionate about technology, this entry-level IT support specialist brings a strong background in customer service and leadership. Equipped with the recently completed Google IT Support Professional Certificate, an eight-month program covering troubleshooting, customer service, networking, operating systems, system administration, and security, this candidate is well-prepared to provide top-notch technical support to users. With a commitment to excellence, this individual is eager to leverage their skills and knowledge to contribute to the success of your organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nurse Assistant
Corewell Health
02.2020 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Proficient in Epic EMR, leveraging its functionalities to optimize patient care workflows and enhance data management in healthcare settings.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Student Support Specialist
COTS Peggys Place
02.2020 - 06.2024
- Enhanced student support by developing and implementing tailored intervention strategies.
- Extensive experience troubleshooting hardware and software issues for remote customers, including printers, mobile devices, laptops, and Citrix-based applications.
- Skilled in supporting Apple/Mac products and Windows OS environments, ensuring seamless integration and user experience across platforms.
- Experienced in creating and updating knowledge support documentation and utilizing knowledge bases to improve team performance and customer service quality.
Customer Support Technician
Comcast
06.2018 - 08.2020
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
- Proficient in utilizing ServiceNow ITSM tools to streamline IT service management processes, enhancing efficiency and user satisfaction.
- - Knowledgeable in implementing multi-factor authentication tools, such as Duo, to enhance security protocols and protect sensitive information.
Customer Service Representative
PNC Bank
08.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelors of Science - Cloud Computing/ Cybersecurity
Western Governors University
12.2025
Skills
- Windows
- Mac OS
- Linux
- HTML
- CSS
- PHP
- MySQL
- JavaScript
- Exceptional verbal and written communication
- High level of adaptability
- Proficient collaboration
- Excellent time management
- Meticulous attention to detail
- Proven leadership abilities and rapid learner
Certification
Coursea
- Google IT support Professionals Certification - 8 Months
Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs
Timeline
Nurse Assistant
Corewell Health
02.2020 - Current
Student Support Specialist
COTS Peggys Place
02.2020 - 06.2024
Customer Support Technician
Comcast
06.2018 - 08.2020
Customer Service Representative
PNC Bank
08.2015 - 01.2018
Bachelors of Science - Cloud Computing/ Cybersecurity
Western Governors University