Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gunnar Cumming

Reno,NV

Summary

Current Front of House Lead at Coffeebar Bakery with proven expertise in team management and customer relations. Enhanced guest experiences through exceptional service and effective communication, while successfully managing inventory to minimize waste. Recognized for training staff and fostering a collaborative environment, ensuring operational excellence and high customer satisfaction.

Overview

4
4
years of professional experience

Work History

Front of House Lead

Coffeebar
01.2025 - Current
  • Boosted team morale and performance through effective communication and motivational strategies.
  • Enhanced customer experience by providing exceptional service and promptly addressing concerns. Asked customers questions and offered specific products to get them engaged and satisfied.
  • Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
  • Maintained a clean, welcoming environment for guests, ensuring optimal dining experiences.
  • Resolved customer complaints professionally, maintaining high levels of customer satisfaction. Discussing the issues the customer encountered means that similar mistakes can be mitigated in future customer interactions.
  • Managed inventory effectively to minimize waste and reduce costs associated with overstocking or shortages. Placed in charge of ordering Front of House supplies twice a week, and Coffee orders once a week.
  • Collaborated with back of house staff to ensure seamless coordination between kitchen and service teams, especially with knowing the ingredients in the specialty products that are not part of our regular menu.
  • Established welcoming atmosphere by greeting each guest warmly, while also encouraging staff to do the same.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Team Member

Coffeebar
06.2023 - 01.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers. Maintaining a strong work community meant communication and efficiency were always higher.
  • Reinforced strong customer service and product knowledge skills to enhance individual and team performance. Developing relationships with regular customers ensured their continued business.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted customers in selecting merchandise best suited to needs. Asking about their preferences allowed for them to purchase products they may not have found individually, and often led to higher sales through the items and add-ons they would purchase.

Operator in Charge (OIC)

Northstar California Resort
12.2021 - 05.2023
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols. Holding both staff and guests to the safety standards ensured an overall safer space.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers. Strong bonds formed within the team meant better, more efficient communication, essential to the work we were doing.
  • Worked outside in all weather conditions, and learned to be adaptable as they shifted.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects, especially with other adjacent departments. When emergency situations came up, the open lines of communication allowed for everyone to do their part in ensuring the operation would be completed safely and efficiently.
  • Retained close communication with the Lift Maintenance department to ensure the safety and efficacy of the lifts.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.

Lift Operator

Northstar California Resort
05.2021 - 12.2021
  • Learned and enforced lift rules, policies and procedures.
  • Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
  • Performed pre-operation inspections and post-operation shutdown procedures.
  • Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
  • Contributed to a positive work environment by collaborating with co-workers on necessary tasks related to lift operation and maintenance.
  • Communicated with other lift operators about high-risk lift riders.
  • Alerted mountain staff of any serious problems on lift.
  • Managed crowd control efficiently during peak hours, ensuring a smooth flow of traffic from loading zones onto ski lifts without incident or delay for guests.

Education

High School Diploma -

Carmel High School
Carmel-by-the-Sea, CA
05.2017

Skills

  • Team management, training, and communication
  • Guest Greeting/Relations
  • Stock management
  • Task delegation
  • Food safety
  • Understanding/Promoting Products

Timeline

Front of House Lead

Coffeebar
01.2025 - Current

Team Member

Coffeebar
06.2023 - 01.2025

Operator in Charge (OIC)

Northstar California Resort
12.2021 - 05.2023

Lift Operator

Northstar California Resort
05.2021 - 12.2021

High School Diploma -

Carmel High School

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