Summary
Overview
Work History
Education
Skills
Websites
Certification
Assessments
Timeline
Generic

Gunnar Kirby

Spring Hill,KS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business Manager

UPS
12.2021 - Current
  • The Business Manager is responsible for managing the daily activities of Package Center Operations including meeting service commitments and improving center performance
  • He/she is responsible for meeting operational business requirements including safety, quality, and production goals
  • All full-time and part-time package center supervisors report to this position
  • In managing the Package Center, the Business Manager works with others to develop and execute operating plans that achieve business objectives
  • This position oversees the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner
  • The Business Manager also monitors budgets and business activity against business plan short and long-term goals
  • To improve operational performance, the Business Manager identifies trends, prioritizes operational tasks and creates business improvement plans
  • This position also uses and promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Assisted with hiring process and training of new employees.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Streamlined business processes by implementing new project management tools and techniques.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Oversaw and improved deliveries through proactive coordination of daily operations.

On Road Supervisor

UPS
10.2018 - 12.2021
  • The On Road Supervisor is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements
  • He/she encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment
  • The On Road Supervisor manages services providers and other hourly employees
  • The primary responsibility of this position is to manage and work with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner
  • This includes using the Balanced Scorecard and Quality Improvement Process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
  • The On Road Supervisor maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget.

Driver

UPS
03.2014 - 10.2018
  • The primary job duties of a UPS driver include: Making deliveries as quickly and efficiently as possible, Operating your vehicle in a safe and responsible manner at all times, Following company identification standards, Assisting with loading and unloading your truck, Keeping logs up to date and ensuring valid information is recorded

Senior Team Lead

Waterway Carwash
10.2009 - 03.2014
  • Opened and closed store
  • Reconciled cash drawer when opening and closing
  • Supervised up to 20 employees
  • Trained new employees on job responsibilities and company policies
  • Maintained open communication with employees to ensure customer business needs are met
  • Cross-trained to provide back-up in other positions
  • Managed product inventory, stocked and rotated merchandise
  • Performed routine maintenance on equipment
  • Promoted services and products to customers
  • Resolved customer complaints according to company policy
  • Achieved high sales percentage with positive customer service approach

Education

Bachelor of Business Administration - Organizational Leadership

California Coast University
01.2025

Skills

  • Business-to-Business (B2B)
  • Time Management
  • Microsoft Office
  • Organization Skills
  • Operations Management
  • Communication
  • Process Improvement
  • New Business Development
  • Organizational Leadership
  • Management
  • Warehouse Management
  • Business Requirements
  • Logistics
  • Quality Assurance
  • Communication skills
  • Manufacturing
  • Project management
  • Supervising experience
  • Warehouse management
  • Business requirements
  • Customer service
  • Operations management
  • Driving
  • Load & unload
  • Cash handling
  • Sales
  • Business development
  • Quality assurance
  • Supply chain
  • Mechanical knowledge
  • Leadership
  • Lean manufacturing
  • Microsoft Excel
  • Continuous improvement
  • Financial statement preparation
  • Distribution center
  • Shipping & receiving
  • Vehicle maintenance
  • Maintenance
  • Organizational skills
  • Senior leadership
  • Financial management
  • Succession planning
  • Profit & loss
  • Cash register
  • Microsoft Outlook
  • Computer skills
  • Oracle
  • Microsoft Powerpoint
  • Microsoft Word
  • Writing skills
  • Process improvement
  • English
  • Root cause analysis
  • Employee evaluation
  • Quality control
  • Warehouse experience
  • Conflict management
  • Budgeting
  • Time management
  • Negotiation
  • Irrigation
  • Compliance management
  • Process management
  • Outdoor work
  • Team management
  • Data entry
  • Office management
  • Training & development
  • Customer Service
  • Project Management
  • Employee Management
  • Analytical Thinking
  • Documentation And Reporting
  • Business Development
  • Customer Relationship Management
  • Decision-Making
  • Issue Resolution
  • Customer Relations
  • Client Relationship Management
  • Team Building and Leadership
  • Business Planning
  • Operational leadership
  • Operational Oversight
  • Business Administration
  • Cross-Functional Collaboration
  • Risk Assessment and Management
  • Employee Scheduling
  • Employee Motivation
  • Strategic Planning
  • Staff Management
  • Staff Training
  • Human Resources Management
  • Policy Implementation
  • Performance Evaluations
  • Strategic Initiatives
  • Coaching and Mentoring

Certification

  • Driver's License
  • Certified Safety Professional
  • Associate Safety Professional

Assessments

  • Management & leadership skills: Impact & influence, Proficient, 01/01/24, Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Project timeline management, Proficient, 01/01/24, Prioritizing and allocating time to effectively achieve project deliverables
  • Sales skills, Proficient, 02/01/24, Influencing and negotiating with customers
  • Management & leadership skills: Planning & execution, Proficient, 01/01/24, Planning and managing resources to accomplish organizational goals
  • Supervisory skills: Motivating & assessing employees, Proficient, 07/01/24, Motivating others to achieve objectives and identifying improvements or corrective actions
  • Work style: Reliability, Proficient, 02/01/24, Tendency to be reliable, dependable, and accountable at work
  • Warehouse shift leader, Proficient, 09/01/23, Supervising warehouse staff and maintaining safety and security standards
  • Working with MS Word documents, Proficient, 05/01/24, Knowledge of various Microsoft Word features, functions, and techniques
  • Basic maintenance and repair, Proficient, 05/01/24, Performing basic repairs and maintenance for facilities
  • Spreadsheets with Microsoft Excel, Proficient, 05/01/24, Knowledge of various Microsoft Excel features, functions, and formulas
  • General manager (hospitality), Proficient, 01/01/24, Solving group scheduling problems and reading and interpreting P&L statements

Timeline

Business Manager

UPS
12.2021 - Current

On Road Supervisor

UPS
10.2018 - 12.2021

Driver

UPS
03.2014 - 10.2018

Senior Team Lead

Waterway Carwash
10.2009 - 03.2014

Bachelor of Business Administration - Organizational Leadership

California Coast University

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Gunnar Kirby