Summary
Overview
Work History
Education
Skills
Timeline
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Gunnar Tillman

New Braunfels,Tx

Summary

I am a business-focused individual who strives to help the business and myself succeed.

Overview

5
5
years of professional experience

Work History

Member Service Specialist

RBFCU - Credit Union
02.2022 - Current
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Efficient with all cash handling and checks
  • Abiding by all regulatory laws
  • Assist members open, close, and access their safe deposit boxes
  • Open new accounts for brand new and existing RBFCU members
  • Identifying fraudulent checks, wire transfers, and debit card transactions
  • Submitting Wire and ACH transfers
  • Making deposits and withdraws for members and non-members
  • Working with management to ensure the branch is running effectively and smoothly
  • New Account Compliance Team, as a team member we go over all the new accounts for the branch and ensure that no errors are made. Also, we double that the account is up to RBFCU's guidelines.
  • I am the Friday Meeting coordinator for the Branch, I coordinate meeting topics from the credit union as a whole and where we as a branch need to improve or how progress.
  • Familiar with Microsoft word, Excel, and PowerPoint applications

Customer Service Specialist- Curbside

H‑E‑B Grocery
06.2020 - 01.2022
  • I was a department leader, I assisted other employee's with any of their needs regarding the department
  • Along with leadership, I was also a personal shopper for customers placing curbside orders. Being focused was key in my role making sure orders are fulfilled properly and in a timely manner.
  • I assisted management with training new employee's to the department, and also making sure current employee 's were up to date on their quarterly trainings.
  • Answering incoming calls from customers with questions or modifications to their orders.

Cashier

H‑E‑B Grocery
05.2018 - 06.2020
  • My job duties included assisting customers with their grocery transactions. I dealt multiple payment methods such as cash, check, and debit transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Seguin High School
Seguin, TX
06.2020

Skills

  • Member Retention
  • Customer Service Standards
  • Efficient Service
  • Account Maintenance
  • Rational Decision making
  • Multi Tasking
  • Good communication Skills
  • Constructive Criticism
  • Team player
  • Able to work proficiently in a fast pace environment

Timeline

Member Service Specialist

RBFCU - Credit Union
02.2022 - Current

Customer Service Specialist- Curbside

H‑E‑B Grocery
06.2020 - 01.2022

Cashier

H‑E‑B Grocery
05.2018 - 06.2020

High School Diploma -

Seguin High School

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Gunnar Tillman