Gunnar Vermillion
Richmond,ME
Summary
Dynamic leader with a proven track record of driving business growth at Ninety Nine Restaurants through strategic planning and operational excellence. Skilled in customer relationship management and process automation, adept at staff training and development. Excelled in maximizing team performance and customer retention, achieving notable success in competitive markets.
Overview
15
15
years of professional experience
Work History
General Manager
Ninety Nine Restaurants
08.2017 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Manager of Car Dealership
Real Deal Auto Sales
10.2015 - 08.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Stocker
Hannaford Distribution Center
04.2013 - 10.2015
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Server
Texas Roadhouse
06.2009 - 04.2013
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Gardiner Area High School
Gardiner, ME06.2009
Skills
- Customer Relationship Management
- Process Automation
- Business Administration
- Project Management
- Schedule Management
- P&L Management
- Customer Retention
- Staff Training and Development
- Labor Cost Controls
- Vendor relationships
- Deadline-oriented
- Performance Evaluations
- Sales Team Development
- Relationship Building
- Recruitment
- Consistently meet goals
- Inventory Control
Accomplishments
I am part of an elite team of managers that come up with new marketing plans such as beverage menus, food items as well as pricing for ll of the Ninety Nine Restaurant.
I over see 5 other locations within the company for turn over ratio. Guiding each store to meet or exceed company turn over goal.
Timeline
General Manager
Ninety Nine Restaurants
08.2017 - Current
Manager of Car Dealership
Real Deal Auto Sales
10.2015 - 08.2017
Stocker
Hannaford Distribution Center
04.2013 - 10.2015
Server
Texas Roadhouse
06.2009 - 04.2013
High School Diploma -
Gardiner Area High School
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