Gunner Calhoun
New Albany,IN
Summary
Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Meticulous Applicator known for having great organizational and time management skills. Dedicated to positively interacting with clients. Looking for new position with organization in the Cyber Security sector. Flexible Network Engineer with exceptional insight when troubleshooting routers, switches and firewalls. A motivated employee with expertise supporting the choice and purchase of hardware and software components.
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Overview
6
6
years of professional experience
Work History
Tactical Analyst
Global Payments
03.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Managed Approximately 70-75 emails a day
Technical Support Agent
Global Payments
01.2023 - 03.2024
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
- Resolved 35-40 technical support inquiries per day while on phone.
- Fielded average of 580a month inbound phone calls to deliver support and remotely resolve service issues.
AT&T Associate
AT&T
09.2021 - 01.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Helped 20-30 customers per day
Certified Applicator
Mr. Pest Control
06.2019 - 03.2021
- Used strong perception and to identify Insect and rodent issues and quick resolutions.
- Filled sprayer tanks with measured chemicals for application, according to manufacturer formula specifications.
- Operated all equipment and applied product materials according to specifications, preventing accidents and reducing overall waste.
- Maneuvered equipment around and through tight spaces, avoiding over spraying and damaging or contaminating surrounding areas.
- Delivered exemplary level of service to each client to build upon relationships for future business.
- Managed equipment, materials and chemicals for applications, resulting in less waste and cutting costs by 15% annually.
Education
High School Diploma -
Madison Consolidated High School
Madison, IN05.2016
Skills
- Microsoft office
- Time management
- Documentation and reporting
- Team collaboration and leadership
- Attention to detail
- Project management
- Trend analysis
- Business operations analysis
- Multiple priorities management
- Tableau software
- Data modeling
- Statistic analysis
- Relaying complex information
- Analytical thinking
References
TJ Clark-602-615-6746
Joe Adams-812-989-5867
Ian Stapleton-812-697-8158
Travis Kessler-502-443-4209
Experience
["Stock Clerks and Order Fillers"],[]
Education and Training
other,other
Timeline
Tactical Analyst
Global Payments
03.2024 - Current
Technical Support Agent
Global Payments
01.2023 - 03.2024
AT&T Associate
AT&T
09.2021 - 01.2023
Certified Applicator
Mr. Pest Control
06.2019 - 03.2021
High School Diploma -
Madison Consolidated High School
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