Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Timeline
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Gunner Navarro-Gomez

Los Angeles,US

Summary

Seasoned server with a proven track record of enhancing guest experiences at high-profile venues like Cecconi's Restaurant West Hollywood. Expert in upscale dining and wine pairing, I excel in customer engagement and conflict resolution. Leveraged interpersonal skills and menu knowledge to boost satisfaction, demonstrating adaptability and a commitment to excellence in bustling catering settings.

Overview

12
12
years of professional experience

Work History

Server / Catering

Taste That LA
Los Angeles
09.2022 - Current
  • Ensured superior service quality in bustling catering settings.
  • Oversaw dish arrangement to enhance visual appeal.
  • Coordinated timely serving of refreshments, safeguarding seamless event progression.
  • Partnered with the chef and manager to resolve alterations in planned events.
  • Curated personalized drink selections, elevating overall guest satisfaction.

Server

Beaches WEHO
West Hollywood
02.2018 - 08.2022
  • Ensured quick serving practices led to enhanced guest experiences.
  • Enhanced order handling to improve schedule adherence.
  • Worked with kitchen staff to address service challenges.
  • Leveraged upselling techniques to enhance daily earnings.
  • Greeted guests and provided menus.

Server

Cecconi's Restaurant West Hollywood
West Hollywood, CA
10.2015 - 01.2018
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Ensured customer satisfaction by verifying meal content.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Informed customers of daily specials and signature menu items.
  • Served wines professionally, ensuring proper presentation and pour measures.

Server

Brennan's
Marina Del Rey
04.2013 - 09.2015
  • Maintained a clean and organized workstation, ensuring compliance with health standards.
  • Streamlined service flow to improve efficiency and guest experience.
  • Facilitated the precise fulfillment of requests through collaboration with kitchen and bar teams.
  • Maximized table utilization by effectively organizing seating for a balanced flow.
  • Stocked service areas with supplies during slow periods.

Education

Some College (No Degree) - Culinary Program

Los Angeles Trade Technical College
Los Angeles, CA
06-2027

Associate of Arts - Interior Design

Santa Monica College
Santa Monica
06.2021

Skills

  • Customer Service
  • Interpersonal Skills
  • Multi-tasking
  • Time Management
  • POS Systems
  • Menu Knowledge
  • Upselling
  • Conflict Resolution
  • Problem Solving
  • Cash Handling
  • Attention to Detail
  • Team Collaboration
  • Communication
  • Food Safety
  • Event Coordination
  • Customer Engagement
  • Culinary Trends
  • Adaptability
  • Table resetting
  • Wine pairing
  • Upscale dining expertise
  • Fine dining experience

Roles And Responsibilities

  • Deliver outstanding service in a dynamic catering setting.
  • Coordinate food station setup and dish presentation.
  • Ensure precise food and drink delivery, maintaining event timelines and flow.
  • Collaborate with chef and manager to address event changes.
  • Offer tailored wine and beverage suggestions, elevating guest dining experience.
  • Served guests promptly, enhancing dining satisfaction and boosting repeat patronage.
  • Managed high-volume orders, ensuring accuracy and timely delivery.
  • Collaborated with kitchen staff to resolve service issues, improving team efficiency.
  • Upsold menu items, contributing to increased daily sales revenue.
  • Maintained clean and organized workstations, ensuring compliance with health standards.
  • Managed operations, boosting guest satisfaction and efficiency with seamless service flow.
  • Coordinated with kitchen and bar staff to execute events accurately.
  • Optimized seating, efficiently handling reservations and walk-ins for smooth operations.
  • Cultivated a welcoming atmosphere, maintaining impeccable cleanliness standards and organization to create memorable dining experiences.

Timeline

Server / Catering

Taste That LA
09.2022 - Current

Server

Beaches WEHO
02.2018 - 08.2022

Server

Cecconi's Restaurant West Hollywood
10.2015 - 01.2018

Server

Brennan's
04.2013 - 09.2015

Some College (No Degree) - Culinary Program

Los Angeles Trade Technical College

Associate of Arts - Interior Design

Santa Monica College
Gunner Navarro-Gomez