Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gunnwook Ma

Leonia,NJ

Summary

Dynamic operational leader with extensive experience in team development at HMART, recognized for creating efficient workflows that enhance customer satisfaction. Proven ability to drive sales growth through strategic planning and effective communication. Certified in food safety, with strong skills in Microsoft Excel and a commitment to maintaining high service and quality standards. Adaptable and resourceful, excelling in problem-solving and fostering collaborative environments.

Overview

6
6
years of professional experience

Work History

Assistant Manager of Warehouse

HMART
09.2023 - 01.2025
  • As the Assistant Manager of Warehouse at HMART, the role involved supporting warehouse operations, including inventory management and order fulfillment
  • Collaboration with the warehouse team was critical to ensure efficient processes and timely delivery of goods
  • Skills in problem-solving and teamwork greatly contributed to operational success
  • Assisted in managing inventory levels and ensuring timely order fulfillment
  • Collaborated with the warehouse team to improve operational efficiency
  • Utilized problem-solving skills to address and resolve any operational challenges

Manager

TAKOREA BBQ
02.2020 - 08.2023
  • In the role of Manager at Takorea BBQ, responsibilities included overseeing daily operations, managing staff, and ensuring exceptional customer experiences
  • A focus on team development and efficient workflow was essential to maintaining high standards of service and quality
  • Implementing strategic initiatives led to increased sales and improved customer satisfaction
  • Successfully managed daily operations, ensuring a smooth workflow and high-quality service
  • Trained and developed staff to enhance service delivery and operational efficiency
  • Implemented strategies that resulted in increased sales and improved customer loyalty

Manager

O2 BBQ
01.2019 - 02.2020
  • In the position of Manager at O2 BBQ, responsibilities encompassed overseeing restaurant operations, managing customer service, and leading a team of staff
  • A strong emphasis was placed on creating a welcoming environment and ensuring high standards of food quality and service
  • Effective communication and leadership were key to achieving operational goals
  • Oversaw restaurant operations, ensuring high standards of food quality and customer service
  • Led and motivated a team to maintain a welcoming and efficient dining environment
  • Implemented customer service initiatives that enhanced guest satisfaction

Education

Business admin -

Queensborough Community College
06.2015

Skills

  • Good time management
  • Hard Working
  • Communication Skills
  • Ability to Work Under Pressure
  • Leadership Skills
  • Self-motivation
  • Critical thinking and problem solving
  • Microsoft Office Word
  • Adaptability
  • Microsoft Excel
  • Fast Learner
  • Creativity
  • Decision Making
  • Microsoft Office
  • Time Management
  • Teamwork
  • Computer Skills
  • Ability to Work in a Team
  • Customer Service
  • Communication
  • Operational Leadership
  • Team Development
  • Customer Satisfaction
  • Efficient Workflow
  • Inventory Management
  • Problem Solving
  • Effective Communication
  • Collaborative Environment
  • Sales monitoring
  • Budget assistance
  • Recruiting and interviewing
  • Staff management
  • Sales growth
  • Promotional planning
  • Marketing
  • Reporting and documenting
  • Project management
  • Cost reduction
  • Money handling
  • Orientation and training
  • Financial reporting
  • Cost control
  • Multitasking and organization
  • Recruitment and hiring
  • Employee supervision
  • Team leadership
  • Schedule oversight
  • Google drive
  • Retail operations management
  • Operations management
  • Business administration
  • Team building
  • Staff supervision
  • Customer service and satisfaction
  • Strategic thinking
  • Scheduling and planning
  • Employee scheduling
  • Forklift Operator

Timeline

Assistant Manager of Warehouse

HMART
09.2023 - 01.2025

Manager

TAKOREA BBQ
02.2020 - 08.2023

Manager

O2 BBQ
01.2019 - 02.2020

Business admin -

Queensborough Community College

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Gunnwook Ma