Guram Arazashvili
South Plainfield
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Business Proprietor
Araza Trucking LLC
01.2023 - 08.2024
- Expanded the business into new markets through comprehensive market research and strategic planning.
- Operated within legal guidelines by staying up-to-date on industry regulations and ensuring compliance across all business functions.
- Implemented cost-saving measures without compromising on quality or customer service standards.
- Enhanced safety compliance by conducting regular vehicle inspections and maintenance checks.
- Negotiated favorable contracts with vendors, securing advantageous terms for the business''s growth and success.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
- Monitored weather conditions to anticipate potential delays or hazards impacting delivery times.
- Monitored flow of paperwork and directed information to appropriate departments.
- Tracked and monitored vehicle performance and maintenance.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Maximized route efficiency by utilizing advanced GPS tracking systems and optimizing delivery schedules.
- Enhanced safety protocols to minimize accidents and maintain compliance with industry standards.
- Negotiated with vendors for better rates on truck parts and supplies, significantly lowering operational expenses.
- Passionate about learning and committed to continual improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
Education
High School Diploma -
Merab Tchokhonelidze School
Kutaisi, Georgia05.2021
...
Skills
- Operations Management
- Planning and execution
- Payroll Administration
- Financial Management
- Customer Service
- Relationship building and management
- Problem-Solving
- Excellent Communication
- Computer Skills
- Calm Under Pressure
Languages
Georgian
Native or Bilingual
English
Full Professional
Russian
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Proprietor
Araza Trucking LLC
01.2023 - 08.2024
High School Diploma -
Merab Tchokhonelidze School
...
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