Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurbhej Dhaliwal

Gurbhej Dhaliwal

Oklahoma City,OK

Summary

Experienced professional with a diverse skill set, adept at effective communication, problem-solving, ticket resolution, and delivering outstanding customer support. Enthusiastic about contributing to a dynamic corporate environment and achieving organizational goals.

Overview

9
9
years of professional experience

Work History

Account Executive

Loves Solutions
01.2021 - Current
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Managed a $16M portfolio, proactively ensuring the financial health and stability of each account through diligent oversight and strategic management.
  • Monitored employee performance to identify areas for improvement and additional training needs.
  • Develop and implement strategies aligned with SOPs, leveraging KPIs and other performance metrics
  • Approving PTO requests and managing team scheduling.
  • Manage billing, invoicing, accounts payable, and receivables in a high-volume, fast-paced environment.
  • Monitor client satisfaction, gather feedback, and collaborate with leadership to align strategies and enhance processes

Sales Associate

Fort Thunder Harley Davidson
01.2020 - 01.2021
  • Made approximately 150-200 calls everyday exceeding daily limits.
  • Streamlined operations and prioritized tasks, allowing to increase revenue by 25%.
  • Top sales associate for 3 months in a row.
  • Manage a portfolio of follow-up calls post-sales to nurture relationships and uncover future leads
  • Engage customers in informative and compelling conversations, driving sales and fostering strong loyalty to the store
  • Achieve daily goals while maintaining high standards of customer service and satisfaction

Operations Manager

BABA Reality LLC
01.2016 - 01.2019
  • Led hiring, onboarding and training of new hires to fulfill business requirements of 6 gas stations and 2 liquor stores.
  • Provide prompt, courteous service focused on accuracy during customer transactions, guiding them through the checkout process
  • Execute POS transactions and uphold cleanliness standards within the stores
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Foster a professional, productive, and disciplined work environment by overseeing recruitment, supervision, inventory management, and operational controls for employees
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Education

Bachelor - Human Resources

Oklahoma University
Norman, OK
12.2024

Skills

  • Customer relations
  • SAAS
  • Problem-Solving
  • Client relationship building
  • Training and mentoring
  • Decision Making
  • Data Analysis & Data Entry
  • Microsoft Office 365
  • Adaptability
  • Critical Thinking
  • Quick Books
  • Market Research & Analysis
  • KPI's
  • HR Management Duties
  • Negotiating
  • SOPs

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Account Executive

Loves Solutions
01.2021 - Current

Sales Associate

Fort Thunder Harley Davidson
01.2020 - 01.2021

Operations Manager

BABA Reality LLC
01.2016 - 01.2019

Bachelor - Human Resources

Oklahoma University

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Gurbhej Dhaliwal