Gurcharandeep Singh
Castro Valley,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Have excellent record for best CDPH and CHAP surveys.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrator
Sutter Health
San Mateo, CA
09.2022 - Current
- Supervised the day-to-day activities of three Clinical Managers and clinical staff members, such as physicians, and nurse Practitioners.
- Supervised day-to-day activities of Medical Records, Volunteer Coordinator, Operational Manager, admission team, Bereavement Department, safety officer, Marketing Team, and Quality Care Nurse.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures, and coordinating reporting.
- Maintained communication and transparency with governing boards, department heads, and medical staff.
- Inspected facilities and recommended building or equipment modifications to comply with access and safety.
- Improved financial effectiveness by informing and advising board members of current trends, issues, and activities.
- Created business plans to optimize staffing efficiencies and reporting structures.
- Conducted public relations activities on behalf of the facility to promote medical services.
- Implemented cost control policies to limit excessive or unmanaged spending by various teams.
- Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
- Analyzed staffing needs within the organization based on projected patient volumes.
- Prepared reports outlining financial performance indicators, such as revenue streams and expense ratios.
- Developed relationships with outside vendors in order to secure competitive pricing on supplies and equipment.
- Implemented new technologies, such as electronic health records, into existing systems to improve workflow processes.
- Analyzed data from various sources including surveys, reports, and interviews to identify areas of improvement in patient satisfaction scores.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Reviewed and evaluated healthcare policies and procedures to ensure compliance with legal requirements.
Director of Clinical Services
Sutter Health
San Mateo, CA
08.2020 - 08.2022
- Partnered with the nurse manager to raise standards of practice by monitoring, analyzing, and correcting staff performance.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance, and service utilization.
- Recruited, hired, and trained new staff and helped mentor.
- Assign new admits to staff based on territory.
- Monitored quality assurance initiatives by partnering with QC nurse to improve patient outcomes.
- Assist admin in rolling out new policies, procedures, and services to patients.
- Conduct several services with facility partners, palliative care teams, and Sutter Hospital while partnering with Community Liaisons.
- Coordinated daily assignments and weekly work schedules for department employees.
- Utilized active listening and interpersonal communication skills to build professional relationships with clinical staff and other stakeholders.
- Established performance objectives and evaluated staff performance regularly.
- Implemented strategies to ensure efficient utilization of available resources while meeting organizational goals.
- Provided staff education on current trends in clinical practice.
- Managed budgets and resources for departments within the facility.
- Investigated complaints from patients or families regarding clinical services provided by the facility.
- Coordinated patient care activities, including assessments, care plans, treatments, and evaluations of patients' progress.
On Call Nurse Case Manager
Apollo Home Health
Pleasanton, CA
01.2020 - 08.2022
- Expert in nursing skills like home IV infusions, blood withdrawals, PICC line care, PICC line D/C, colostomy, PEG/Gtube care, trach care, Foley catheterization, chest tubes, JP drain, wound care like staples removal, wound vacuum.
- Collaborated effectively with an interdisciplinary team of medical and healthcare professionals: a physician, nurse manager, dietitian, social worker, case manager, and physical therapist.
- We performed all tasks with a patient-centered focus, while seeking opportunities for improvement of processes and treatments.
- Provided care for a variety of patients, including those with brain injuries, stroke, amputations, hip replacements, motor vehicle accident patients, and orthopedic conditions.
- Identifies patient knowledge deficits and initiates appropriate treatment plans in home settings in an independent role.
- Frequent teaching to patients and their families regarding the disease process and progression.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Monitored patient progress and modified treatment plans as needed.
- Created discharge plans that ensure continuity of care after hospitalization or clinic visits.
- Actively participated in performance improvement initiatives within the organization.
Administrator
Vitas Hospice
Milpitas, CA
12.2018 - 02.2020
- Responsible for the overall clinical operation of the Hospice agency.
- Oversees the dynamic, interdisciplinary 15 teams and works directly under Vitas' VP and General Manager.
- Assures complete and accurate data and documentation are available to make recertification decisions, and further assures that those decisions are made on a timely basis.
- Review all monthly imminent 'alive' discharges to ensure effective discharge planning with team managers.
- Overlook our Volunteer services, FRS department, bereavement department, and several clerical staff in the office to ensure Hospice care is provided to the ultimate satisfaction of patients and their families.
- Acts as a resource and mentor for staff regarding clinical issues, documentation, inter- and intra-team problem solving, and appropriate customer service behavior. Participates in the development of a budget to include labor, pharmacy, DME, supplies, and other care-related costs.
- Meet with team managers, case managers/clinical staff every week to provide guidance and information related to specific issues.
- Coaches nursing leaders on prioritization and development of action plans in response to system issues, new trends/standards, and/or requests.
- Participates, as necessary, in referral intake, informational calls, and team meetings, and represents clinical staff on appropriate committees.
- Direct the Nursing department to maintain quality standards of care by current Federal, State, and regulations.
- Facilitates the development and achievement of professional and personal goals for self and staff
Director of Nursing
Atherton Healthcare
Menlo park, CA
10.2017 - 11.2018
- Assists in planning, organizing, directing, and controlling nursing service.
- Oversees Assistant Director of Nursing, 5 Unit Managers, 4 Wound Care Nurses, Admission Department, and indirect 90 FTE including RNs, LVNs, and CNAs to ensure excellent patient care through consultation with the nurses, medical director, and multidisciplinary team of professionals.
- Direct the Nursing Department to maintain quality standards of care by current Federal, State, and facility standards, guidelines, and regulations.
- Allocate tasks and resources; exemplify and uphold company ethics, operations, regulatory, safety, and accounting policies and standards.
- Serve as acting Administrator in the NHA's absence.
- Lead for weekly CQI, fall, QA, and psychotropic meetings to improve quality measures.
- Implement quality improvement programs designed to help deliver the highest possible levels of service. Improve quality results by developing plans and programs, and introducing and evaluating new programs and technology for better patient care.
- Assist nurses as needed on floor with IV services, complicated wound services, and several other nursing procedures.
- Provides leadership to ensuring appropriate planning, budgeting, and financial management for nursing operations and performs other related duties as assigned.
Nursing Instructor
Unitek College
Fremont, CA
05.2017 - 08.2017
- Teach assigned classes like Nursing Fundamental and Medical-Surgical 1 and develop coursework needed for teaching the LVN program
- Present lectures and conduct discussions to increase students' knowledge and competence, using visual aids such as graphs, charts, videotapes, and slides
- Instruct LVN students and develop coursework, lesson plans, exams and quizzes for the assigned classes
- Teach various nursing skills like IV care, injections, trach care, G tube care, and several other procedures
- Maintained student records of attendance, grades, and skills check-off forms and assist with program data collection
- Observed and assisted students in the nursing process in a variety of clinical settings
- Co-taught skills lab and evaluated and graded students during skills check-offs.
Assistance Director of Nursing
Atherton Health Care
Menlo Park, CA
07.2014 - 09.2016
- Direct, evaluate and supervise all resident care and initiate corrective action
- Assist floor nurses with daily nursing skills as needed and act as mentor for new hire nurses
- Assist in case management
- Make daily rounds and report COC of nursing care to the Director of Nursing
- Supervise floor LVN's and CNA'S on floor
- Assist Nursing Director with nurse's yearly and quarterly evaluations
- Assists with implementing the fall, Restrain reduction, Psychotropic committee, and Clinical IDT program
- Cooperatively work with the administration, physicians, community agencies, residents, families, and consultants.
Visiting Nurse Per Diem
Care in Touch Home Health
Fremont, CA
05.2014 - 09.2016
- Home visit to perform insulin administration, wound care, and other nursing services.
- Communicated with MD, andcollaborated with disciplinary team to formulate comprehensive care plans for patients.
- Develops and implements treatment plans in conjunction with the home care coordinator, physician, and patient/caregiver.
- Supervise home health aide according to the agency policy.
- Reassess patient's needs for service continually and communicate any changes in the patient's status with the physician and home care coordinator.
- Document accurately and completely in the patient's clinical record.
- Evaluated nursing, psycho-social, and functional status and needs.
Nursing Clinical Instructor
Mission Valley ROP Unified School
Fremont, CA
12.2011 - 04.2015
- Supervises student nurses and demonstrates patient care in clinical units of hospital and Nursing homes
- Prepares and administers examinations, evaluates student progress, and maintains records of student classroom and clinical experience
- During clinical instruction, demonstrate skills in the clinical setting and have students perform a return demonstration of all skills noted on CDPH 276A (Clinical Skills Checklist) in the clinical setting
- Monitored the weekly progress of each student and provided a formal evaluation upon completion of the clinical
- Ensure that daily attendance is completed in both theory and clinical training
- Understand the training curriculum, plan course content and methods of instruction
- Cooperates with medical and nursing personnel in evaluating and improving teaching
- Maintain student attendance records, grades, and other required records and many more.
Unit Supervisor
Atherton Health Care
Menlo Park, CA
10.2010 - 07.2014
- Supervise floor LVN’S and CNA’S on floor
- Do admission, check new referrals for admission and communicate with case managers for new admission
- Maintains clinical skill competency and knowledge in practice
- Administers medications and treatments per facility policy
- Initiates patient admission assessment per protocol, completion of data and coordination of patient needs of newly admitted patient
- Participates with discharge planning procedures and post-discharge home care needs
- Wound Care (Wound VAC, Pressure ulcer staging and management)
- Maintains and monitors patient safety, participates in monthly fall, and safety committee
- Delivers patient care per nursing care plan and goals Assumes responsibility and accountability for designated patients.
Director of Staff Development
Hill Side Senior Care
Fremont, CA
08.2008 - 10.2010
- Maintain and update knowledge and understanding of facility policies and procedures, State, and federal regulation
- Maintain record and update of each employee
- Develop written orientation; in-service and pre-certification train new CNA and all staff for a better quality of care
- Conducting training sessions to ensure constant implementation of infection control practices
- Implementing educational programs for the provision of skills and knowledge regarding infection prevention measures and control practices to ensure a safe environment or surroundings to patients, visitors and staff
- Participating in unit meetings, in-service education programs, and quality improvement initiatives as assigned.
Education
Masters in Nursing -
Western Governor’s University
Utah06.2020
Bachelors in Nursing -
Holy Names University
Oakland, CAAssociate of Science in Vocational Nursing -
Gurnick Academy of Arts
San Mateo, CABachelors in Computer Application -
Guru Nanak Dev University
IndiaSkills
- Critical thinking
- Strategic Planning
- Employee Supervision
- Financial Oversight
- Expense Monitoring
- Stakeholder Relations
- Budget Development
- Business Development
- Team Building and Leadership
- Operations Management
- Decisive judgment
- Ability to work with minimal supervision
- Fast paced environment
- Ethical healthcare provider
- Ability to stay calm
- Collaborates with multi-disciplinary team
- Establishes effective working relationships
- Member of the Several Organization Committees
- Regulatory Compliance
- Patient Condition Monitoring
- Creative Problem Solving
- Delegation and Motivation
- Staff Development and Precepting
Certification
- Basic Life Support (BLS)
- Registered Nurse (RN)
- Public Health Nurse
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Urdu
Limited
Timeline
Administrator
Sutter Health
09.2022 - Current
Director of Clinical Services
Sutter Health
08.2020 - 08.2022
On Call Nurse Case Manager
Apollo Home Health
01.2020 - 08.2022
Administrator
Vitas Hospice
12.2018 - 02.2020
Director of Nursing
Atherton Healthcare
10.2017 - 11.2018
Nursing Instructor
Unitek College
05.2017 - 08.2017
Assistance Director of Nursing
Atherton Health Care
07.2014 - 09.2016
Visiting Nurse Per Diem
Care in Touch Home Health
05.2014 - 09.2016
Nursing Clinical Instructor
Mission Valley ROP Unified School
12.2011 - 04.2015
Unit Supervisor
Atherton Health Care
10.2010 - 07.2014
Director of Staff Development
Hill Side Senior Care
08.2008 - 10.2010
Masters in Nursing -
Western Governor’s University
Bachelors in Nursing -
Holy Names University
Associate of Science in Vocational Nursing -
Gurnick Academy of Arts
Bachelors in Computer Application -
Guru Nanak Dev University
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