Summary
Overview
Work History
Education
Skills
Timeline
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Guress McConnell

Guress McConnell

Human Resources
Glendale,AZ

Summary

Well-qualified HR assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, proficient in building lasting relationships with key community networks. Reliable with well-rounded skills to aid employees and department staff. As my early professional experience helped me obtain thorough knowledge of medical terminology and pharmacology information as it relates to behavioral health and co-occurring disorders.

Overview

22
22
years of professional experience

Work History

Caregiver/HR Assistant

Comfort Caregiver, INC.
10.2022 - Current
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with self-administered medications.

Disability Examiner

Department Of Economic Security/ SSDA
02.2010 - 10.2020
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Managed an electronic caseload, utilized multiple computer screens and documented case history analysis, case summaries, case records and correspondence for medical providers.
  • Rendered formal written decision of disability based upon the evidentiary requirements of Federal Social Security laws and regulations.
  • Thorough knowledge of medical terminology and pharmacology information.

Librarian Assistant

Mary A. Otondo Elementary School
08.2001 - 05.2004
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Placed books on proper shelves when returned to circulation.
  • Maintained secure environment by monitoring visitors at front desk.
  • Located library materials, resources and technologies to fulfill patron requests as well as staff.
  • Helped teachers incorporate literacy skills and build love of education in students of all backgrounds.
  • Handled all troubleshooting PC's, software, printers and other equipment for school staff.

Education

Master of Science - Human Relations (Organizational Management)

University of Oklahoma
Norman, OK
12.1993

Skills

  • Mobility Assistance
  • Chronic Disease Management
  • Care Plan Adherence
  • Patient Companionship
  • HIPAA Compliance
  • Documentation
  • Behavioral Management

Timeline

Caregiver/HR Assistant

Comfort Caregiver, INC.
10.2022 - Current

Disability Examiner

Department Of Economic Security/ SSDA
02.2010 - 10.2020

Librarian Assistant

Mary A. Otondo Elementary School
08.2001 - 05.2004

Master of Science - Human Relations (Organizational Management)

University of Oklahoma

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