Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurjeet Gir

South Richmond Hill,NY

Summary

Dynamic Management and Customer Service Professional with extensive experience leading high-performing teams, optimizing operations, and delivering exceptional client experiences across diverse industries. Multilingual and skilled in fast-paced environments, critical problem-solving, staff training, and workflow improvement. Committed to driving growth, efficiency, and customer loyalty through strategic leadership and operational excellence.

Overview

6
6
years of professional experience

Work History

Shift Manager

Adobo Mexican Grill
12.2023 - Current
  • Spearhead daily operations, managing a team of 10+ staff members in a high-volume customer environment.
  • Improved staff efficiency by implementing streamlined scheduling, resulting in a 12% increase in service speed.
  • Maintain accurate cash handling, billing, and invoice processing with 0% discrepancies.
  • Lead vendor negotiations, optimizing inventory costs by 8%.
  • Develop and deliver employee training programs, boosting service quality and customer satisfaction.
  • Resolve customer escalations swiftly while upholding brand standards.

Welcome Center Associate

MEDRITE
04.2023 - 11.2023
  • Delivered front-desk and administrative support to an average of 150+ clients weekly, ensuring a welcoming environment.
  • Acted as a primary liaison for ID card management and immigration support, streamlining client onboarding.
  • Successfully resolved 95% of customer concerns during first interaction.
  • Assisted in improving check-in processes, reducing wait times by 10%.

Manager and English Language Teacher

T.H.I.C.S
02.2020 - 02.2023
  • Led a team of 8+ instructors and administrative staff to deliver high-quality educational services.
  • Designed and implemented customized homework and study plans, increasing student success rates by 20%.
  • Sourced and curated over 300 learning materials to modernize the institute’s curriculum.
  • Streamlined operational workflows, improving staff productivity by 15%.

Customer Service Representative (Remote)

Flipkart
08.2019 - 12.2022
  • Handled 60+ customer queries daily with a focus on order processing, returns, and dispute resolution.
  • Maintained a 98% customer satisfaction rate through personalized and proactive support.
  • Coordinated complex orders with suppliers, reducing order errors by 15%.
  • Drafted and managed customer billing communications, improving payment processing speed.

Education

BCA- Bachelors in Computers Application -

Punjabi University
Patiala India
04-2022

High School Diploma -

Government Senior Secondary School
Patiala, India
04-2019

Skills

  • Cash Handling & Sales Management
  • Decision-Making & Problem Solving
  • Customer Service Excellence
  • Employee Training and Development
  • Leadership and Team Delegation
  • Time Management and Prioritization
  • Microsoft Office Suite Proficiency
  • Inventory Management and Vendor Coordination
  • Multitasking Under Pressure
  • Advanced Communication and Interpersonal Skills

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Shift Manager

Adobo Mexican Grill
12.2023 - Current

Welcome Center Associate

MEDRITE
04.2023 - 11.2023

Manager and English Language Teacher

T.H.I.C.S
02.2020 - 02.2023

Customer Service Representative (Remote)

Flipkart
08.2019 - 12.2022

BCA- Bachelors in Computers Application -

Punjabi University

High School Diploma -

Government Senior Secondary School

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Gurjeet Gir