Gurjot Kaur
Brampton,Canada
Summary
Dynamic Business Development Manager at Eduwings Global, adept at leveraging CRM software to enhance customer engagement and relationship management. Proven track record in driving enrollment growth through personalized consultations and proactive follow-ups, fostering loyalty and satisfaction. Skilled in optimizing team performance and collaborating with marketing to elevate program visibility.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Eduwings Global
Ludhiana
06.2016 - 01.2025
- Customer Engagement and Sales: Delivered personalized consultations to students and families, recommending educational programs and IELTS preparation solutions to meet their needs, driving enrollment and satisfaction through suggestive selling techniques.
- Follow-Up and Loyalty Building: Conducted proactive follow-up calls to maintain ongoing engagement with students, fostering trust and promoting long-term commitment to educational services.
- Relationship Management: Built and nurtured strong connections with students and parents, ensuring a positive experience and addressing concerns courteously to enhance customer loyalty.
- Team Support and Collaboration: Coordinated teacher assignments to optimize student outcomes, working closely with staff and leadership to align resources with goals and deliver high-quality service.
- Operational Oversight: Managed daily operations of the IELTS department, maintaining an organized and efficient workflow while setting and achieving performance targets.
- Leadership and Motivation: Guided a team of teachers and staff, providing feedback and encouragement to improve performance and contribute to a positive, collaborative work environment.
- Sales Growth Support: Partnered with the marketing team to develop strategies that increased program visibility and enrollments, supporting business expansion goals through customer-focused initiatives.
Education
Master of Business Administration - Marketing & Finance
Punjab Technical University
India04.2016
Bachelor of Commerce -
Punjab University
India05.2014
Skills
- Point-of-Sale (POS) Systems
- Customer Relationship Management (CRM) Software
- Basic Computer Skills (Microsoft Office, Google Workspace)
- Communication Tools (Email, team collaboration platforms)
- Customer engagement
- Relationship management
Timeline
Business Development Manager
Eduwings Global
06.2016 - 01.2025
Master of Business Administration - Marketing & Finance
Punjab Technical University
Bachelor of Commerce -
Punjab University
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