Gurkirat Singh
Canton,MI
Summary
Confident Computer Technician with experience in help desk environments, assisting both employees and customers with technical issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
IT Field Technician/Lead Pc Refresh Technician
Henry Ford Health/University Of Michigan Health
03.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Staged/Deployed new desktops and laptops daily for Hospital locations across Metro Detroit.
- Imaged new desktops/laptops per user specifications.
- Used Service Now ticketing system to respond user complications, and document data in timely fashion.
- Utilized Active Directory to add/remove devices from specific AD groups.
- Utilized Microsoft SCCM tool to run backup/restore of hospital desktops, as well as push applications to specific devices.
- Issue software licenses to users.
- Assist in re-imaging of faulty devices.
- Responded to user inquiries and provided technical assistance over chat and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Desktop Service Technician Intern
TRUMPF LASER INC
05.2021 - 09.2021
- Assembled new desktop systems
- Assembled new docking stations
- Connected cabling for new workstations
- Verified functionality of systems following setup
- Assisted in troubleshooting hardware and network concerns
- Verified functionality of company printers/scanners.
IT Tech Intern
NYX INC
05.2019 - 08.2019
- Installed peripherals on company desktops
- Assisted in the setup of new desktops
- Assisted in troubleshooting hardware and network concerns
- Documented/organized company data
- Attended bi-weekly meetings to discuss upcoming projects
- Shadowed IT professionals
Audio/Video Technician
Sky Entertainment
06.2017 - Current
- Loaded/Unloaded Equipment at the venue
- Setup Audio equipment
- Configured projectors, cameras, and microphones
- Answered client calls for new bookings.
Skills
- Multilingual: Hindi, Punjabi, English
- Technical Support
- Helpdesk Services
- Computer System Maintenance
- Microsoft Windows and Office
- Remote Support
- Ticketing Systems
- Software Deployment
- Device Installation
- Technical Documentation
EDUCATION
Comptia A+ Certified
Comptia ITF+ Certified
Canton High School
Schoolcraft College
Timeline
IT Field Technician/Lead Pc Refresh Technician
Henry Ford Health/University Of Michigan Health
03.2023 - Current
Desktop Service Technician Intern
TRUMPF LASER INC
05.2021 - 09.2021
IT Tech Intern
NYX INC
05.2019 - 08.2019
Audio/Video Technician
Sky Entertainment
06.2017 - Current
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