GURLEEN KAUR SARWARA
KITCHNER
Summary
A dynamic and confident leader with a consistent positive attitude, recognized for maintaining a friendly and welcoming presence in fast-paced environments. Brings an energetic and outgoing personality to team management, fostering open communication and being genuinely curious in order to promote ongoing development. Adept at inspiring motivation in others and always eager to lend a helping hand to achieve collective goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
HOSTESS
DESI BAR AND GRILL
03.2024 - Current
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
HOSTESS
SUMAQ CHARCOAL GRILL
09.2023 - 03.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Education
HEALTHCARE ADMINISTRATION AND SERVICE MANAGEMENT - Leadership For Healthcare Professionals
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2024
BACHELOR OF BIOTECHNOLOGY - Biotechnology
CHANDIGARH UNIVERSITY
01.2022
Skills
- Teamwork and collaboration
- Cash Management
- Credit and Debt Card Processing
- Active listening
- Leadership & Communication
- Computer Skills
- Critical Thinking
- Complex Problem-Solving
- Non-Judgmental Attitude
- Customer Service and Assistance
- Task Delegation
- Calm and Professional Under Pressure
- Safety Monitoring
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Supervisor Health and Safety Awareness in 5 Steps
Smart Serve
Timeline
HOSTESS
DESI BAR AND GRILL
03.2024 - Current
HOSTESS
SUMAQ CHARCOAL GRILL
09.2023 - 03.2024
HEALTHCARE ADMINISTRATION AND SERVICE MANAGEMENT - Leadership For Healthcare Professionals
Conestoga College Institute of Technology And Advanced Learning
BACHELOR OF BIOTECHNOLOGY - Biotechnology
CHANDIGARH UNIVERSITY
Supervisor Health and Safety Awareness in 5 Steps
Smart Serve
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